X
Tap here to go to the mobile version of the site.

Support Forum

I updated Firefox and I lost all my bookmarks and history. Can I get it back?

Posted

I updated Firefox, lost my tabs, history, bookmarks and basically all settings. It's as if I had downloaded Firefox for the first time and all records of the previous Firefox were deleted. I'm also getting a error message "The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem. " I have a MacBook running Mac OS X. Also my passwords are all gone and the me Booksmark Toolbar. HELP!

I updated Firefox, lost my tabs, history, bookmarks and basically all settings. It's as if I had downloaded Firefox for the first time and all records of the previous Firefox were deleted. I'm also getting a error message "The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem. " I have a MacBook running Mac OS X. Also my passwords are all gone and the me Booksmark Toolbar. HELP!

Chosen solution

Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.

You can check for problems with the places.sqlite database file in the Firefox profile folder.

If you use the Time Machine then you can try to restore and older copy of the places.sqlite file.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Garmin Communicator Plug-in Version 4.0.4.0
  • Launches Roblox Application
  • RocketLife Software Component
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Office Live Update v1.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Musicnotes Viewer plugin 1.18.6 http://www.musicnotes.com
  • iPhoto6
  • RealPlayer Plugin
  • npmnqmp 07103007
  • JoostPlugin plug-in

Application

  • Firefox 23.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:23.0) Gecko/20100101 Firefox/23.0
  • Support URL: http://support.mozilla.org/1/firefox/23.0/Darwin/en-US/

Extensions

  • CoolPreviews 3.9 ({CE6E6E3B-84DD-4cac-9F63-8D2AE4F30A4B})
  • Garmin Communicator 4.0.4 ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E})
  • Ghostery 2.9.6 (firefox@ghostery.com)
  • Image Zoom 0.6.3 ({1A2D0EC4-75F5-4c91-89C4-3656F6E44B68})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x27a2
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'none'}
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Intel Inc. -- Intel GMA 950 OpenGL Engine
  • windowLayerManagerType: OpenGL

Modified Preferences

  • accessibility.blockautorefresh: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 194560
  • browser.history_expire_days.mirror: 180
  • browser.newtab.url: about:blank
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 4
  • browser.places.updateRecentTagsUri: False
  • browser.search.suggest.enabled: False
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: https://www.citimortgage.com/Mortgage/Home.do|https://connect.att.com/apps/supern/ProductCatalogAction.form?metricsOutcome=0|http://www.attonlineoffers.com/greatoffers/dsldirect?fbid=CcFE2w4jA5Y|http://www.clearwirelessinternet.net/clear-internet-deals.html#pricing|https://mail.google.com/mail/h/1pfyflb8jfdbl/?&v=c&th=13ebf073c8974217|https://secure.donorschoose.org/teacher/thankyou_instructions.html?proposalId=897812|http://www.donorschoose.org/contact/contact_thanks.html|https://www.myql.com/signin
  • browser.startup.homepage_override.buildID: 20130625125232
  • browser.startup.homepage_override.mstone: 23.0
  • browser.tabs.onTop: False
  • dom.max_chrome_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 23.0
  • font.internaluseonly.changed: True
  • gfx.blacklist.webgl.msaa: 4
  • keyword.URL: http://websearch.shopathome.com?user_id={d754bdf6-d141-9a40-b6d3-ccbfffd43c1e}&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1371708977
  • places.history.expiration.transient_current_max_pages: 34364
  • places.last_vacuum: 1330806115
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.adobepdfviewernpapi: 0
  • plugin.state.couponprinter: 0
  • plugin.state.divxbrowserplugin: 0
  • plugin.state.flip4mac wmv plugin: 0
  • plugin.state.silverlight: 0
  • plugin.state.soewebinstaller: 0
  • plugin.state.yahoo! installer: 0
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1368898595

Misc

  • User JS: No
  • Accessibility: No
kobe 441 solutions 5048 answers
refer to * [[Recover lost or missing Bookmarks]] * [[Fix "The bookmarks and history system will not be functional" error message]]
cor-el
  • Top 10 Contributor
  • Moderator
17482 solutions 157978 answers

Chosen Solution

Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.

You can check for problems with the places.sqlite database file in the Firefox profile folder.

If you use the Time Machine then you can try to restore and older copy of the places.sqlite file.

Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file. You can check for problems with the places.sqlite database file in the Firefox profile folder. *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox *https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file If you use the Time Machine then you can try to restore and older copy of the places.sqlite file. *http://www.apple.com/support/timemachine/ *http://kb.mozillazine.org/Backing_up_and_restoring_bookmarks_-_Firefox *http://kb.mozillazine.org/Profile_folder_-_Firefox