Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I fix a 'Profile Missing' pop-up box when I try to start up Fire Fox?

  • 2 replies
  • 34 have this problem
  • 11 views
  • Last reply by TMKenworthy

more options

Last night I got a strange error while using Firefox it shut it down and said it needed to back up and restart. It said that it saved my profile and shut down. Then it was impossible to restart so I restarted my computer and from then on I got the above pop-up box whenever I try to restart Firefox with the following text in it "Your Firefox profile cannot be loaded. It may be missing or inaccessible." With an Okay button. I have tried uninstalling and reinstalling Firefox and it does no good.

Last night I got a strange error while using Firefox it shut it down and said it needed to back up and restart. It said that it saved my profile and shut down. Then it was impossible to restart so I restarted my computer and from then on I got the above pop-up box whenever I try to restart Firefox with the following text in it "Your Firefox profile cannot be loaded. It may be missing or inaccessible." With an Okay button. I have tried uninstalling and reinstalling Firefox and it does no good.

Chosen solution

Delete the profiles.ini file to force Firefox to create a new profiles.ini file and a new default profile.

Read this answer in context 👍 13

All Replies (2)

more options

Chosen Solution

Delete the profiles.ini file to force Firefox to create a new profiles.ini file and a new default profile.

more options

Thanks for the help! :)