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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

seback
seback
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my computer said it shut down because it got too warm. I checked and cleaned my fans and restarted the computer. Now, when I try to load Firefox, I get a message - "Couldn't load XPCOM" After trying restart twice, it's still giving me the same message whenever I double click on my Firefox logo. I tried the software list in my programs files, and still get the same message. What to do?

my computer said it shut down because it got too warm. I checked and cleaned my fans and restarted the computer. Now, when I try to load Firefox, I get a message - "Couldn't load XPCOM" After trying restart twice, it's still giving me the same message whenever I double click on my Firefox logo. I tried the software list in my programs files, and still get the same message. What to do?

All Replies (2)

Shadow110
Shadow110
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Please consider turning on send info to Mozilla from with in Firefox before posting a question. This helps us help you. I have no info from your system that would help see things that cause issues. I do not know what version Firefox nor Windows 6.1 is what Vista ?

Please provide more information.

Please send up to 6 current bp- files if any as per instructions here : https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

FredMcD
FredMcD
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seback said

my computer said it shut down because it got too warm

Go to an electronics store and buy a can of compressed air. Every once in a great while, blow out the fan and vents.

Now, when I try to load Firefox, I get a message - "Couldn't load XPCOM"

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove the profiles folder.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Modified by FredMcD