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How do I remove the start search us.com search engine from firefox?

Posted

http://start.search.us.com/v/2/?guid={57D051C3-199E-4DE4-9AC7-5694B9254CC9}&serpv=5

When I open Firefox it reverts to the above linked search engine.

That link is to the search engine that has infected my firefox. I have tried several methods to get rid of it. I have gone into extensions and deleted anything that looked like it. I have gone into 'uninstall programs' and un-installed anything that was to do with it. I have ran my Norton 360 scan which has detected nothing. I downloaded Malware Bytes free anti-malware software scanner which detected nothing. I have reset the home page to default but this does nothing. I have tried re setting firefox, no result. Please can you help me remove this search engine off firefox, nothing seems to work and it is very irritating. Thanks

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • Google Update
  • iTunes Detector Plug-in
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • 5.1.20125.0
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • VLC media player Web Plugin 2.0.0-rc
  • Adobe PDF Plug-In For Firefox and Netscape 10.0.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0

More Information

Search.us.com 0 solutions 21 answers

Hello elsie92,

If the solutions posted earlier in this thread are not helpful for you, please email contactus at search.us.com. We provide free support to users who haven't been able to remove the Search.us.com toolbar via Windows Control Panel, or our standalone ResetBrowsers.exe uninstaller.

Official Search.us.com representatives will never ask you for payment, or other sensitive personal information.

Timmylee 0 solutions 2 answers

I had the same issue as you do,searchuscom is really an annoying plug-in and I had no idea how it got on my computer, it redirect my search over and over again, I was freaked out that I can never get it off my browser, but fortunately I finally got rid of it by following the removal instruction , hope it can help!

Modified by Noah_SUMO

Klaus 0 solutions 4 answers

first type in address bar "about:config" then "I'll be careful" Find browser.search.defaultenginename and change it to Google

Modified by Klaus

Search.us.com 0 solutions 21 answers

Before following klaus99's tip, be sure to remove Search.us.com from Firefox's user.js file per our instructions posted earlier in this thread.

If you need additional assistance, please email contactus at search.us.com. We provide free support to users who haven't been able to remove the Search.us.com toolbar via Windows Control Panel, or our free ResetBrowsers.exe uninstaller.

Official Search.us.com representatives will never ask you for payment, or other sensitive personal information.

PCFixHelp 0 solutions 6 answers

Hello, you can find video guide how to remove this hijacker from browsers (including Firefox) here https://www.youtube.com/watch?v=F4hjW6iKaWA I hope it will be helpful

Modified by PCFixHelp

Search.us.com 0 solutions 21 answers

Dear PCFixHelp,

Your video does not demonstrate the correct way to uninstall Search.us.com. Your recommendation to create a new Firefox profile can remove Search.us.com, but it also leaves the user's other settings (e.g. bookmarks) stranded in the old profile.

The easiest way to uninstall Search.us.com is to use the official and free stand-alone uninstaller, ResetBrowsers.exe. Alternatively, users can use Windows Control Panel to uninstall the Search.us.com browser extensions, and then follow our uninstall instructions.

If all else fails, please email contactus at search.us.com for free uninstallation support by email. There is no need to purchase an app such as "Spyhunter" if you only wish to remove Search.us.com.

Official Search.us.com representatives will never ask you for payment, or other sensitive personal information.