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I don't get an error message when Nightly crashes.

Posted

Recently my browser has been crashing a lot, but I don't get any error reports or anything that asks me to send a report to Mozilla. I use Nightly (64-bit) and I update automatically (currently 24.0a1). My OS is Windows 7 Ultimate (64-bit). Telemetry, Nightly Health Report, and Crash Reporter are enabled. The last update was 2 hours before and the one before that was 2 days before. As of the last update, the crashing has stopped. My concern is that there were at least 6 crashes recorded in the Reliability Monitor in the Control Panel within that time frame, but when I checked the AppData, there was only 1 submitted crash report, and no pending for that time frame. Should I be worried? Am I still sending in information?

Chosen solution

Not necessarily all the time, but in cases like this when there are problems with the 64 bit version then you should check out if this also happens with the 32 bit build on your computer as part of the basic troubleshooting steps (32 bit, clean reinstall, new profile, etc.)

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Additional System Details

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  • Shockwave Flash 11.7 r700
  • NPRuntime Script Plug-in Library for Java(TM) Deploy

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:24.0) Gecko/20130525 Firefox/24.0

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smo 45 solutions 498 answers

As of the last update, the crashing has stopped. - Good news, expected on a Nightly channel;)

As for "why just 1 report, not 6", I am over-asked. Maybe your Help > Health report has it all recorded, in case it would be needed.

Question owner

Indeed. I love Nightly. It's really not as crashy as you'd expect from a pre-Alpha version.

Hmm... strangely the Health Report records 3 crashes in the last month. Why would they give different numbers... Again this makes me wonder whether my crash reports are being sent in.

cor-el
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Does the 32 bit Nightly version crash as well?

The 64 bit Nightly version for Windows is only compiled to check for compile issues and isn't tested and thus is not guaranteed to work and can fail at any time.

Question owner

I know that, and I don't really mind the crashes. It's just that sending in crash reports are supposed to help developers right? I just want to know if my using this version is actually helping anyone.

cor-el
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If the 64 bit version isn't working properly, but the 32 bit version is then you can't be sure what is causing the problem. It could be problem with the compiler .or something specific to the 64 bit version. If you only test the 64 bit version and not test the 32 bit version when it goes wrong with the 64 bit version like in your case then you even know less.

Question owner

So... I think what you are saying is that I need to download and run both the 32 and 64-bit versions?

cor-el
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10749 solutions 96724 answers

Chosen Solution

Not necessarily all the time, but in cases like this when there are problems with the 64 bit version then you should check out if this also happens with the 32 bit build on your computer as part of the basic troubleshooting steps (32 bit, clean reinstall, new profile, etc.)

Question owner

I see. Thanks for clarifying. It's not crashing anymore, but I'll try that when it has problems again.

RaderCad 0 solutions 2 answers

I have a hanging problem with Nightly 26.0a1 (2013-09-04)

For the last week it has been hanging the system at times (freezes the entire computer.) I have to manually reboot the system. Not once has there been a crash noted in the report, as it hung the system. The system ONLY hangs when using Nightly.

Daily updates process fine.

starsh1 1 solutions 14 answers

I have a huge problem with nightly!! the problem is I can not remove it from my computer, every thing i did with it was very wavy and I was unable to see any thing single, every thing showed up more than 10Xs on every page, I tried to remove nightly and it refuses to be removed, I waited up to 3 hours for it to be removed and it is still on my computer, please help thanks from me.

RaderCad 0 solutions 2 answers

Found out my problem all by myself.

It appears that my nVidia Mobile(laptop) driver does not play well with fire fox.....

Simply unchecking the "Use hardware acceleration when available" solved the problem in 64 bit nightly AND the 32 bit FireFox.

Modified by RaderCad