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I am having a problem with my facebook account with the IP Address belonging to Richardson, TX when I live in huntsville, AL

Posted

My facebook states that it is being accessed from Richardson, TX and I live in Huntsville, AL. Where is foxfire software located.

Additional System Details

Installed Plug-ins

  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • Shockwave Flash 11.7 r700
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • Google Update
  • WildTangent Games App V2 Presence Detector
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • 5.1.20125.0
  • Popular Screensavers Plugin Stub for 32-bit Windows
  • Website Logon Plugin
  • NPWLPG
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 21.0
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0
  • Support URL: http://support.mozilla.org/1/firefox/21.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • MapsGalaxy 2.73.1.32025 (39ffxtbr@MapsGalaxy_39.com) (Inactive)
  • PopularScreensavers 2.85.1.7603 (7iffxtbr@PopularScreensavers_7i.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2: NVIDIA GeForce GT 650M
  • adapterDeviceID: 0x0166
  • adapterDeviceID2: 0x0fd1
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16433
  • driverDate: 7-20-2012
  • driverDate2: 1-10-2013
  • driverVersion: 9.17.10.2817
  • driverVersion2: 9.18.13.1100
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://mywebsearch.com/
  • browser.startup.homepage_override.buildID: 20130511120803
  • browser.startup.homepage_override.mstone: 21.0
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 21.0
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: No
  • Accessibility: No

Question owner

Hi Annie, We detected a login into your account from an unrecognized device on Friday, May 24, 2013 at 4:35pm. Operating System: Win8 Browser: Firefox Location: Richardson, TX, US (IP=2602:306:2515:829:218f:c9bf:d9fd:9be5) Note: Location is based on internet service provider information. If this was you, please disregard this email. If this wasn't you, please secure your account, as someone else may be accessing it.

Thanks, The Facebook Security Team Please note: Facebook will never request your login information through email.

the-edmeister
  • Top 10 Contributor
  • Moderator
3195 solutions 24389 answers

What does this webpage say about your location?

http://whatismyipaddress.com/

Question owner

Huntsville, AL

beegolden 0 solutions 9 answers

I have the same issue ... checked out Mozilla just now to see if maybe you were located in Richardson and found this thread. Using the check my ip link, it correctly shows my location. But Facebook has for quite a while shown as my location Richardson, TX. In fact, yesterday it locked me out because it didn't recognize my browser! (might be a separate issue). Note: I use the opt-in extra security app to block unknown users.

Hope someone has figured out what's going on by now. Thanks!

Dyvik Chenna 7 solutions 96 answers

Thanks for using FIREFOX.Do one thing better try using facebook in your chrome or ie.so that you may know weather your facebook is working or not.If not you can contact facebook support. Thank you.

beegolden 0 solutions 9 answers

thanks - FB doesn't recognize me when using IE and I don't have chrome, so can't test your theory.

Dyvik Chenna 7 solutions 96 answers

No problem.It will be same with chrome,So you can contact facebook support. Thank you.

Dyvik Chenna 7 solutions 96 answers

If my reviews are helpful you can press "YES"under the post you see. Thank you.

beegolden 0 solutions 9 answers

Well it would be helpful, if Facebook had better support. There's no way that I've found to actually chat with a person or to get a personal response.

I do appreciate your response!

oceanskies 0 solutions 2 answers

Facebook states they don't recognize my computer. Computer: Ten (10) years old. Location: One+ (1+) years old. Phone: Three (3) years old. FACEBOOK wants JPEG color GOV'T issued PASSPORT or DRIVERS LICENSE. I'm same 'ol person. Even my BANK doesn't require such invasion of my privacy when bank doesn't recognize my computer. PLUS i call my bank, they answer, and i know who i'm talking to at my bank. i'd like my Facebook name back - i put it on Facebook with good faith & use.

oceanskies 0 solutions 2 answers

I just read Annies post after I posted below. Facebook has been emailing me the following:

Facebook states they don't recognize my computer. Computer: Ten (10) years old. Location: One+ (1+) years old. Phone: Three (3) years old. FACEBOOK wants JPEG color GOV'T issued PASSPORT or DRIVERS LICENSE. I'm same 'ol person. Even my BANK doesn't require such invasion of my privacy when bank doesn't recognize my computer. PLUS i call my bank, they answer, and i know who i'm talking to at my bank. i'd like my Facebook name back - i put it on Facebook with good faith & use. There is no way to talk to person (with all that money & jobs needed).

jscher2000
  • Top 10 Contributor
2355 solutions 20853 answers

Hi oceanskies, Facebook recently had me spend 20 minutes trying to identify a bunch of profile photos. As you can imagine, these included kids, dogs, and random objects that I couldn't associate with anyone. Sigh.

I'm not sure what gives Facebook jitters, but make sure you are dealing with the real Facebook and not an impostor site attempting to steal your identity. You might want to conduct some supplemental malware scans just in case. Some free tools are recommended in this support article: Troubleshoot Firefox issues caused by malware.

Can you log in to Facebook using another browser, e.g., Internet Explorer, on the same system?

Note: if you use a private VPN or TOR routing or other anonymizing service, some website may consider those connections suspicious. Try connecting directly to Facebook without those services.