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I am trying to unistall firefox 20 and install the newest firefox version but it won't unistall. It remembers all my data if I install again.

Angell39
Angell39
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I am trying to uninstall Firefox 20 and get the newest version which I think is version 21? It will not let me unistall it when I go to the start menu and hit on unistall a program and then choose Firefox. It shows, " Please wait while firefox is unistalling," but it never uninstalls. The green bar never moves. I tried to uninstall it manually and then install firefox 21 but then firefox 20 came back up (after I installed the new version) with all my saved data. It looked like it did before I uninstalled it manually, or thought I did. I don't want any of my data. Just a fresh page!

I just want the firefox startpage, no google, yahoo, etc... I can't figure this out. Apparently, i am more technically challenged than previously thought!

If anyone can help, please let me now. I run Windows 7 pavilion notebook.

I am trying to uninstall Firefox 20 and get the newest version which I think is version 21? It will not let me unistall it when I go to the start menu and hit on unistall a program and then choose Firefox. It shows, " Please wait while firefox is unistalling," but it never uninstalls. The green bar never moves. I tried to uninstall it manually and then install firefox 21 but then firefox 20 came back up (after I installed the new version) with all my saved data. It looked like it did before I uninstalled it manually, or thought I did. I don't want any of my data. Just a fresh page! I just want the firefox startpage, no google, yahoo, etc... I can't figure this out. Apparently, i am more technically challenged than previously thought! If anyone can help, please let me now. I run Windows 7 pavilion notebook.

Chosen solution

The private data are stored in the profile, not in the program directory. If you uninstall, you can remove all data with an extra setting.

Read this answer in context 👍 1

All Replies (2)

finitarry
finitarry
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Chosen Solution

The private data are stored in the profile, not in the program directory. If you uninstall, you can remove all data with an extra setting.

iamjayakumars
iamjayakumars
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  1. Before Uninstall take backup of your Firefox Profile.
  2. After Firefox File > Quit
  3. Uninstall and Reinstall your Firefox
  4. Restore your Profile.

_______________________________________________________________________________

  • Clean Reinstall

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Modified by iamjayakumars