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Firefox won't connect to https sites

Posted

So my problem started about a week ago when I tried going to my school email. I've noticed it happens when I go to any https site but it only happens in Firefox. The error given is "connection interrupted". I have no clue what it could be because it seems to have happened out of the blue. I was gone for a week so I didn't mess with any settings whatsoever but it started to happen when I got back.

I think I've tried about every solution I could find. Java enabled, SSL box is checked, changed the proxy settings, scanned for malware with multiple scanners, reset firefox, start firefox in safe mode, disable plugins, even downloading an older version to see if it still gave the error. None of these have worked and I'm left stumped

So my problem started about a week ago when I tried going to my school email. I've noticed it happens when I go to any https site but it only happens in Firefox. The error given is "connection interrupted". I have no clue what it could be because it seems to have happened out of the blue. I was gone for a week so I didn't mess with any settings whatsoever but it started to happen when I got back. I think I've tried about every solution I could find. Java enabled, SSL box is checked, changed the proxy settings, scanned for malware with multiple scanners, reset firefox, start firefox in safe mode, disable plugins, even downloading an older version to see if it still gave the error. None of these have worked and I'm left stumped

Additional System Details

Application

  • User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E; InfoPath.3)

More Information

ideato
  • Top 25 Contributor
711 solutions 5199 answers

Helpful Reply

Hello KidRico, check your internet security(antivirus firewall), if blocks firefox ssl access.

what is your antivirus, nod32 eset ?

Configure firewalls so that Firefox can access the Internet


thank you

Hello KidRico, check your internet security(antivirus firewall), if blocks firefox ssl access. what is your antivirus, nod32 eset ? [https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet?redirectlocale=en-US&redirectslug=Firewalls#os=win8&browser=fx21 Configure firewalls so that Firefox can access the Internet] thank you

Modified by ideato

Question owner

I am using ESET Smart Security and I didn't see it on the list. Would the settings have changed on their own somehow? I never messed with my firewall settings and it just started occurring.

I am using ESET Smart Security and I didn't see it on the list. Would the settings have changed on their own somehow? I never messed with my firewall settings and it just started occurring.
ideato
  • Top 25 Contributor
711 solutions 5199 answers

Helpful Reply

go to(in eset): Set up > enter advanced set up > web and mail > expand Protocol filtering > ssl > CHECK Do not scan ssl protocol > ok to save it, close firefox open it and check it again.


thanks

go to(in eset): Set up > enter advanced set up > web and mail > expand Protocol filtering > ssl > '''CHECK Do not scan ssl protocol''' > ok to save it, close firefox open it and check it again. thanks
cor-el
  • Top 10 Contributor
  • Moderator
12268 solutions 113636 answers

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Question owner

thanks, ideato! changed the settings and it's working fine now. any reason as to how or why it suddenly stopped working?

thanks, ideato! changed the settings and it's working fine now. any reason as to how or why it suddenly stopped working?
ideato
  • Top 25 Contributor
711 solutions 5199 answers

Hello KidRico, you are welcome. we have seen again the same with eset, but i don't known the reason ! in my computer I have not yet seen this (i have eset also for almost 8 years !)

thanks

Hello KidRico, you are welcome. we have seen again the same with eset, but i don't known the reason ! in my computer I have not yet seen this (i have eset also for almost 8 years !) thanks