
cannot open firefox even in safe mode
I cannot open firefox even in safe mode. I have uninstalled it and re-installed it twice. I have been to the Control Panel 'security' center and created an 'exception' for Mozilla Firefox but still no luck. I have no problem with Chrome or Internet Explorer.
All Replies (4)
handicracker, you wrote,
Firefox still would not start and just came up with the usual little box which I clicked to send the umpteenth fault report
..."little box" and "fault report" sounds like a Windows XP error message (Firefox has stopped working, illegal operation or "page fault" error, faulting application firefox.exe etc.) not the Mozilla Crash Reporter.
The EXACT text or a screenshot of the error message would help. See How do I create a screenshot of my problem?
Modified
Yes it was the Mozilla Crash Reporter - I just couldn't remember it's name. I have Windows XP with SP3.
No I don't get a computer crash. It was the Mozilla Crash Reporter which comes up each - I just couldn't remember it's name. I have Windows XP with SP3.
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
- In that text field, enter %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.