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Crashs within a minte on nearly all websites, even in safe mode. Crash report ID: a6641e7f-363a-4fed-b5ba-7ec2c2130504


Bugzilla - Report this bug in Firefox, Core, Plug-Ins, or Toolkit Related Bugs

   599354 NEW --- crash under Windows XP in BaseThreadStart @ RtlpWorkerCallout (malware-related?)

Crashing Thread Frame Module Signature Source 0 @0x1a4c57 1 ntdll.dll RtlpWorkerCallout 2 ntdll.dll RtlpExecuteWorkerRequest 3 ntdll.dll RtlpApcCallout 4 ntdll.dll RtlpExecuteWorkerRequest 5 kernel32.dll BaseThreadStart

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Next Generation Java Plug-in 1.6.0_18 for Mozilla browsers
  • Adobe Shockwave for Director Netscape plug-in, version 10.2
  • Adobe PDF Plug-In For Firefox and Netscape
  • np-mswmp
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin


  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:20.0) Gecko/20100101 Firefox/20.0

More Information

  • Top 10 Contributor
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3202 solutions 24440 answers

Helpful Reply

Please provide Crash Report ID numbers, like 5 to 10.

Question owner

Here are my last 5 to 10 crash report ID's.

Report ID

       Date Submitted

bp-d92a9fc0-349f-40d1-a198-72e922130504 5/4/2013 4:09 PM bp-c58dc978-fc75-4557-8f74-a476f2130504 5/4/2013 4:05 PM bp-a6641e7f-363a-4fed-b5ba-7ec2c2130504 5/3/2013 10:54 PM fad9513d-c12c-4c13-bdf4-4503060dd9b7-browser 4/28/2013 11:25 PM

Question owner

As you can see, it is still crashing even with plug-ins disabled.

  • Top 10 Contributor
  • Moderator
10779 solutions 97012 answers

Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: