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Firefox crashes on start-up

  • 6 replies
  • 4 have this problem
  • 3 views
  • Last reply by akumarks

inept
inept
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Hello,

Firefox crashes for me on start-up, both in normal and safe-mode.

Crash IDs are:

bp-e0288fd5-f641-415c-a65a-66ff02130408 bp-31f4e993-6042-4137-a837-66fdd2130408 bp-79ecf096-878b-449c-a538-fc6732130426 bp-bff9e07c-76e5-4d72-86dc-1adbf2130426

Any thoughts? I've tried all the obvious steps from the troubleshooting guide.

Windows 7, 64-bit, 4GB RAM, Intel Core 2 X6800

thanks Richard

Hello, Firefox crashes for me on start-up, both in normal and safe-mode. Crash IDs are: bp-e0288fd5-f641-415c-a65a-66ff02130408 bp-31f4e993-6042-4137-a837-66fdd2130408 bp-79ecf096-878b-449c-a538-fc6732130426 bp-bff9e07c-76e5-4d72-86dc-1adbf2130426 Any thoughts? I've tried all the obvious steps from the troubleshooting guide. Windows 7, 64-bit, 4GB RAM, Intel Core 2 X6800 thanks Richard

All Replies (6)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
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your crash has been fixed most likely on latest 21 beta, can you check and let us know?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This is an issue with Websense Endpoint

See also:

inept
inept Question owner
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Hello

No luck I'm afraid: it still crashes:

Bug ID here: bp-92f342ba-bcfd-4ad0-9daf-c609a2130429

thanks Richard

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
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This is caused by websense endpoint. They have released an update (they say it can be downloaded at http://fileshare.websense.com/default.asp?t=418478434532&p=1139) to fix this issue.

ooironheadoo
ooironheadoo
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I have the same basic issue, the only work around I have found is running Firefox with admin privileges. I have had no crashes or failures to open, although I don't necessarily feel comfortable running that way but it does give an indication of my problem.

akumarks
akumarks
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Since you have trouble in Safe mode as well, you should try Resetting Mozilla Firefox. That might work. Or, update to version 22.0 See if that does the trick. Here a guide to help you with all Four Methods to fix Mozilla Firefox Crashes