X
Tap here to go to the mobile version of the site.

Support Forum

aol mail loads slowly

Posted

since downloading firefoxs' latest version for aol, my aol email load very slowly . . . i also get crashes with this version of firefox. . any suggestions out there please?

since downloading firefoxs' latest version for aol, my aol email load very slowly . . . i also get crashes with this version of firefox. . any suggestions out there please?

Additional System Details

Installed Plug-ins

  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Shockwave Flash 11.7 r700
  • Conduit Plugin
  • np-mswmp
  • Picasa plugin
  • npsitesafety
  • Next Generation Java Plug-in 10.17.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • GEPlugin
  • Adobe Shockwave for Director Netscape plug-in, version 12.0
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • 5.1.20125.0
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • Coupons, Inc. Coupon Printer Plugin
  • getplusplusadobe162100
  • Zeon PDF Plugin For Mozilla
  • NPWLPG
  • Virtual Earth 3D 4.00100226006 plugin for Mozilla
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • Windows Multimedia Services DRM Store Plug-In

Application

  • Firefox 20.0.1
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.2.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • AVG SafeGuard toolbar 15.0.0.2 (avg@toolbar)
  • Bing Search for Firefox 1.1 (bing.search.for.firefox@firefox.bing)
  • Ebates Cash Back 3.0.1.7 ({35d6291e-1d4b-f9b4-c52f-77e6410d1326})
  • MapsGalaxy 2.50.0.51712 (39ffxtbr@MapsGalaxy_39.com)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b})
  • Swag Bucks 10.15.2.523 ({8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Webutation 2.0.5 ({15fe27f3-e5ab-2d59-4c5c-dadc7945bdbd})
  • Ad-Aware Security Add-on 2.5 ({87934c42-161d-45bc-8cef-ef18abe2a30c}) (Inactive)
  • Add to Amazon Wish List Button 1.10 (amznUWL2@amazon.com) (Inactive)
  • AddThis 1.300.434 ({82b5e465-dffc-4cf6-a7ca-231629518818}) (Inactive)
  • AOL Toolbar 5.74.1.9393 ({7affbfae-c4e2-4915-8c0f-00fa3ec610a1}) (Inactive)
  • Diccionario de Español/México 1.1.3 (es-MX@dictionaries.addons.mozilla.org) (Inactive)
  • Dictionnaires français 4.10 (fr-dicollecte@dictionaries.addons.mozilla.org) (Inactive)
  • GamingWonderland 1.9.0.37128 (gtffxtbr@GamingWonderland.com) (Inactive)
  • Google Photos Screensaver 2.0 ({57E72829-C158-4341-BBED-58F0AD1740FD}) (Inactive)
  • iWinGames Plugin 1.7 ({98e34367-8df7-42b4-837b-20b892ff0849}) (Inactive)
  • Lavasoft Search Plugin 0.6 (jid1-yZwVFzbsyfMrqQ@jetpack) (Inactive)
  • RealPlayer Browser Record Plugin 15.0.1 ({ABDE892B-13A8-4d1b-88E6-365A6E755758}) (Inactive)
  • SiteGuard FireFox 1.0 ({780044d1-e8c0-488f-8059-4522ddbfc2ea}) (Inactive)
  • TotalRecipeSearch 1.2 (14ffxtbr@TotalRecipeSearch_14.com) (Inactive)
  • We-Care App 4.1.18.1 (wecarereminder@bryan) (Inactive)
  • Yahoo! Toolbar 2.5.9.20130409112616 ({635abd67-4fe9-1b23-4f01-e679fa7484c1}) (Inactive)
  • Yontoo 1.20.02 (plugin@yontoo.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce FX 5200
  • adapterDescription2:
  • adapterDeviceID: 0x0322
  • adapterDeviceID2:
  • adapterDrivers: nv4_disp
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'257.21']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 5-16-2008
  • driverDate2:
  • driverVersion: 6.14.11.7519
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'257.21']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'257.21']
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.history_expire_days.mirror: 180
  • browser.places.importBookmarksHTML: False
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: http://securesearch.lavasoft.com/?source=f439e2c0&tbp=homepage&toolbarid=adawaretb&v=2_5&u=1B80130FD6454E22126E5E5173FBC470
  • browser.startup.homepage_override.buildID: 20130409194949
  • browser.startup.homepage_override.mstone: 20.0.1
  • browser.startup.homepage_reset: http://www.bing.com/?pc=MOZO
  • browser.tabs.loadInBackground: False
  • browser.tabs.onTop: False
  • dom.disable_open_during_load: False
  • dom.ipc.plugins.enabled.np14stub.dll: False
  • dom.ipc.plugins.enabled.npmywebs.dll: False
  • dom.max_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0.1
  • font.internaluseonly.changed: True
  • font.size.variable.x-western: 17
  • general.useragent.extra.flypaper: FlyPaper/RC1
  • gfx.blacklist.suggested-driver-version: 257.21
  • gfx.direct2d.disabled: True
  • keyword.URL: http://search.conduit.com/ResultsExt.aspx?ctid=CT2260173&SearchSource=2&CUI=UN17383082522733173&UM=UM_ID&q=
  • layers.acceleration.disabled: True
  • network.cookie.prefsMigrated: True
  • network.http.max-persistent-connections-per-server: 4
  • network.protocol-handler.warn-external.dnupdate: False
  • places.database.lastMaintenance: 1365957192
  • places.history.enabled: False
  • places.history.expiration.transient_current_max_pages: 92254
  • places.history.expiration.transient_optimal_database_size: 64389938
  • places.last_vacuum: 1300563354
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.clearOnShutdown.passwords: True
  • privacy.cpd.siteSettings: True
  • privacy.donottrackheader.enabled: True
  • privacy.popups.showBrowserMessage: False
  • privacy.sanitize.migrateFx3Prefs: True
  • security.csp.enable: False
  • security.warn_viewing_mixed: False

Misc

  • User JS: Yes
  • Accessibility: No
jscher2000
  • Top 10 Contributor
3251 solutions 29643 answers

Regarding the crashes, did you have an opportunity to review this article: Firefox crashes - Troubleshoot, prevent and get help fixing crashes? The last section addresses how you can most efficiently post crash information to this thread for review. Open the about:crashes page (type or paste about:crashes into the address bar and press Enter) and click a couple recent crash IDs. This will submit the data to Mozilla's crash server for analysis. Then you can paste the IDs here and a volunteer can take a look at the data.

Regarding AOL mail, slowness can have many causes. When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove your aol.com cookies (save any pending work first). While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

This will open a dialog where you can remove the individual cookies.

Then try reloading the page and logging in again. Any improvement?

Regarding the crashes, did you have an opportunity to review this article: [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]]? The last section addresses how you can most efficiently post crash information to this thread for review. Open the '''about:crashes''' page (type or paste about:crashes into the address bar and press Enter) and click a couple recent crash IDs. This will submit the data to Mozilla's crash server for analysis. Then you can paste the IDs here and a volunteer can take a look at the data. Regarding AOL mail, slowness can have many causes. When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. (1) Bypass Firefox's Cache Use Ctrl+Shift+r to reload the page fresh from the server. Alternately, you also can clear Firefox's cache completely using: orange Firefox button (or Tools menu) > Options > Advanced On the Network mini-tab > Cached Web Content : "Clear Now" If you have a large hard drive, this might take a few minutes. (2) Remove your aol.com cookies (save any pending work first). While viewing a page on the site: * right-click and choose View Page Info > Security > "View Cookies" * Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies" This will open a dialog where you can remove the individual cookies. Then try reloading the page and logging in again. Any improvement?

Question owner

Thanks so much! Problem solved! :)

Thanks so much! Problem solved! :)