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every time windows is updated, firefox stops working; need to reinstall

Posted

Every time Windows (I have XP) is updated (and then the computer reboots on it's own), Firefox no longer works. I can't even open the program. I have to remove F. and then re-install F. Then F. will work. I've done this many times, over and over. Any solutions?

Every time Windows (I have XP) is updated (and then the computer reboots on it's own), Firefox no longer works. I can't even open the program. I have to remove F. and then re-install F. Then F. will work. I've done this many times, over and over. Any solutions?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • 5.1.20125.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • Plug-in for detecting Nero Kwik Media.
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • iTunes Detector Plug-in
  • AmazonMP3DownloaderPlugin 1.0.15
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Office Live Update v1.5
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • Adobe Shockwave for Director Netscape plug-in, version 10.1

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:20.0) Gecko/20100101 Firefox/20.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
12018 solutions 111660 answers

Helpful Reply

Which security software (firewall, anti-virus) do you have?

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

Which security software (firewall, anti-virus) do you have? A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program. Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process. See: *https://support.mozilla.org/kb/Server+not+found *https://support.mozilla.org/kb/Firewalls

Helpful Reply

I went to Windows Security Center and sure enough, Mozilla Firefox was not included as an exception. I added it to the list of exceptions. So we'll see what happens the next time I get a Windows update. Thanks so much!

I went to Windows Security Center and sure enough, Mozilla Firefox was not included as an exception. I added it to the list of exceptions. So we'll see what happens the next time I get a Windows update. Thanks so much!