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every time windows is updated, firefox stops working; need to reinstall

Posted

Every time Windows (I have XP) is updated (and then the computer reboots on it's own), Firefox no longer works. I can't even open the program. I have to remove F. and then re-install F. Then F. will work. I've done this many times, over and over. Any solutions?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • 5.1.20125.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • Plug-in for detecting Nero Kwik Media.
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • iTunes Detector Plug-in
  • AmazonMP3DownloaderPlugin 1.0.15
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Office Live Update v1.5
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • Adobe Shockwave for Director Netscape plug-in, version 10.1

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:20.0) Gecko/20100101 Firefox/20.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10754 solutions 96782 answers

Helpful Reply

Which security software (firewall, anti-virus) do you have?

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

Helpful Reply

I went to Windows Security Center and sure enough, Mozilla Firefox was not included as an exception. I added it to the list of exceptions. So we'll see what happens the next time I get a Windows update. Thanks so much!