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I changed Master PW and something went very wrong; keeps asking me for FIPS 140 page will not load. Help

Posted

Today I changed Master PW. I am very sure I entered old Master PW correctly and entered new one (twice) correctly also.

Apparently, it did not take. Something very wrong. I cannot load page, keep getting message: PW Required: please enter the m pw for the FIPS 140 Cryptographic, Key and.

I write everything down, I've attempted to re-enter, but nothing.

I remember old Master PW also.

ADDITIONALLY I CANNOT CLOSE FIREFOX, KEEP SEEING MAC OSX "PINWHEEL"...

HELP ME PLEASE.

Chosen solution

Hi Cor-El I want to thank you very much for taking the time to write this easy to follow reply. I went directly to the Folder via the path you specified, pulled/secure deleted the 2 files, and found I could enter a new master pw without any problem. I also read that in this (and the previous version) of FF master pw changing isn't allowed... Well, damn. Guess that's why it's important to read the instructions FIRST. Thanks again. GirlWithDragonTattoo

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_5) AppleWebKit/536.26.17 (KHTML, like Gecko) Version/6.0.2 Safari/536.26.17

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10761 solutions 96858 answers

Helpful Reply

Sounds that you've enabled FIPS.

  • Tools > Options > Advanced > Encryption: Certificates > Security Devices

The only way to recover from this is to delete the key3.db file and the signons.sqlite file in the Firefox profile folder.
You will lose all stored passwords.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder

You can try to restore previous version from those two files if you can find them in the Time Machine.

Chosen Solution

Hi Cor-El I want to thank you very much for taking the time to write this easy to follow reply. I went directly to the Folder via the path you specified, pulled/secure deleted the 2 files, and found I could enter a new master pw without any problem. I also read that in this (and the previous version) of FF master pw changing isn't allowed... Well, damn. Guess that's why it's important to read the instructions FIRST. Thanks again. GirlWithDragonTattoo