Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I select a new Persona I doesn't Change..why?

  • 2 replies
  • 1 has this problem
  • Last reply by cor-el

more options

When I select a new design of Persona Add On..It doesn't change. Just show only my first design selected a looong time ago! I have tried to select another design ... it shows the preview...but when I select "Wear It" the original design don't change...WHY??? I expected this problem on the past with this Add On... But I like it and I don't want to remove it!

Please Help Me!



All Replies (2)

more options

The Personas Plus extension adds some extra features to Firefox, but you don't actually need it to use personas.

For me, not having that extension, if I go to, Firefox will automatically switch to the latest one I installed. If I want to remove it later or switch back, I use the Add-ons tab here:

orange Firefox button (or Tools menu) > Add-ons > Appearance category

Do you want to give the built-in feature a try? To start, go to the following tab and disable Personas Plus:

orange Firefox button (or Tools menu) > Add-ons > Extensions category

Any luck?

more options

You can check for problems with preferences and try to rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default values.

Make sure that you do not run Firefox in (permanent) Private Browsing mode.

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history"
  • Deselect: [ ] "Always use private browsing mode"