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Firefox 17.0 crashes when i lock the screen.

  • 11 replies
  • 1 has this problem
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  • Last reply by Andrew

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Running windows XP x64 Pro. When i have a firefox window open and i lock the screen. I come back to the computer to find out that it has crashed firefox. I have this set up on more then one machine and they all do the same thing.

Running windows XP x64 Pro. When i have a firefox window open and i lock the screen. I come back to the computer to find out that it has crashed firefox. I have this set up on more then one machine and they all do the same thing.

All Replies (11)

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We suggest version 19.0.2

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Put 19.0.2 on 2 machines and still crashing when i lock the computer.

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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I can not submit it straight to you. can i copy it and paste to a reply window here on this computer.

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Please copy and paste the ids here.

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Opened up the last 2 crashes and here is what i have for them. 1364245138 1364958532

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Those are not crash reports. Please copy the whole crash report id or review the instructions provided.

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What I have are .dmp and .extra files beleive this is due to not being able to send the reports to you. Not able to conect to the intranet. But i will not be able to send you those today. I need to scrub the documents first.

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If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

If you can't open Firefox then see:

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due to the nature of our network and unable to read the text in the crash log i was unable to send them to you. But 17.04 does work and does not crash when you cntrl alt del and lock the screen. Thanks for your help.

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Seemingly that you are still able to open Firefox, with the fact that it's just crashing when you go to lock your screen, go to "about:crashes" without quotes in the URL bar and provide us with crash id's that way.