X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

after i update firefox 19.02, it keeps telling me to update it again and it doesnt show up in History that i ever did

Posted

iIt says my firefox is up to date but i keep getting an update for firefox 19.02 (i have 19) I update it and it tells me to restart firefox. i do and everything seems ok. i look what version i have and it still says 19. ii also has no record that i updated anything. a few mins go by and it ask me to download and install same update i already did. i uploaded and downloaded this update multiple times and it keeps coming up

Chosen solution

Which Firefox version do you see in Help > About ?

See:

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Next Generation Java Plug-in 10.17.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • DivX Plus Web Player version 2.2.2.14
  • Adobe Shockwave for Director Netscape plug-in, version 12.0
  • 5.1.20125.0
  • VLC media player Web Plugin 2.0.2
  • iTunes Detector Plug-in
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • DivX VOD Helper Plug-in
  • NPWLPG

Application

  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.2.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Click&Clean 4.0 (clickclean@hotcleaner.com)
  • DivX Plus Web Player HTML5 <video> 2.1.2.172 ({23fcfd51-4958-4f00-80a3-ae97e717ed8b})
  • Flashblock 1.5.15.1 ({3d7eb24f-2740-49df-8937-200b1cc08f8a})
  • Noia 4 Theme Manager 1.8.0 (Noia4Options@ArisT2)
  • Noia Fox options 2.0.8 (NoiaFoxoption@davidvincent.tld)
  • Norton Vulnerability Protection 11.1.1.5 - 3 ({BBDA0591-3099-440a-AA10-41764D9DB4DB})
  • Places Maintenance 1.3 (places-maintenance@bonardo.net)
  • QuickWiki 1.1.0 ({EE223D7A-F30F-11DD-8F0A-D2AD55D89593})
  • Scroll To Top 4.0 (jid0-gRmSxW9ByuHwGjLhtXJg27YnZRs@jetpack)
  • Space Next 0.32 ({c71ff04d-f001-1fc1-1fc1-c71ff04df005})
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • HP Smart Web Printing 4.51 (smartwebprinting@hp.com) (Inactive)
  • Norton Identity Safe Toolbar 2013.3.0.26 ({F04D2D30-776C-4d02-8627-8E4385ECA58D}) (Inactive)
  • TotalRecipeSearch 1.2 (14ffxtbr@TotalRecipeSearch_14.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD M880G with ATI Mobility Radeon HD 4200
  • adapterDescription2:
  • adapterDeviceID: 0x9712
  • adapterDeviceID2:
  • adapterDrivers: atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 336
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'10.6']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 8-4-2009
  • driverDate2:
  • driverVersion: 8.635.0.0
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD M880G with ATI Mobility Radeon HD 4200 )
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 19.0
  • network.cookie.prefsMigrated: True
  • network.http.pipelining: True
  • network.http.proxy.pipelining: True
  • places.database.lastMaintenance: 1363539339
  • places.history.expiration.transient_current_max_pages: 73721
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
10751 solutions 96745 answers

Chosen Solution

Which Firefox version do you see in Help > About ?

See:

Question owner

19 not 19.0.2

Question owner

i just re installed the new version on top of what i have and it worked. thanks