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Some settings lost after AVG virus scan

Posted

I run Firefox 19.0.2 on Windows XP SP3. I use AVG Internet Security 2013.

Normally, Firefox runs fine and opens my chosen Home Page every time I open the program. However, the first time I open Firefox AFTER the daily complete PC virus/trojan scan by the AVG software, Firefox opens 5 tabs:

- Welcome to Firefox
- Mozilla Firefox Start Page
- Flash Got best FF download
- AVG Secure Search enabled
- IE View.

It has forgotten my home page. So I go to Tools, Options, General tab, re-enter my home page, and everything is then fine. And it is fine every time I open FF again until the next day when the AVG scan runs and the same thing happens again.

What is happening and how can I stop this?

Many thanks in advance for all advice given.

I run Firefox 19.0.2 on Windows XP SP3. I use AVG Internet Security 2013. Normally, Firefox runs fine and opens my chosen Home Page every time I open the program. However, the first time I open Firefox AFTER the daily complete PC virus/trojan scan by the AVG software, Firefox opens 5 tabs: - Welcome to Firefox - Mozilla Firefox Start Page - Flash Got best FF download - AVG Secure Search enabled - IE View. It has forgotten my home page. So I go to Tools, Options, General tab, re-enter my home page, and everything is then fine. And it is fine every time I open FF again until the next day when the AVG scan runs and the same thing happens again. What is happening and how can I stop this? Many thanks in advance for all advice given.

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • npsitesafety
  • Next Generation Java Plug-in 10.17.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.6 r602
  • Google Update
  • 5.1.20125.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • Amazon MP3 Downloader Plugin 1.0.17
  • Motive Plugin for Mozilla Browsers
  • Logitech Device Detection
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • Firefox 19.0.2
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0.2/WINNT/en-US/

Extensions

  • AVG Security Toolbar 14.2.0.1 (avg@toolbar)
  • CleanPrint 4.0 (cleanprint@formatdynamics.com)
  • FlashGot 1.5.4.3 ({19503e42-ca3c-4c27-b1e2-9cdb2170ee34})
  • IE View 1.5.6 ({6e84150a-d526-41f1-a480-a67d3fed910d})
  • Logitech Device Detection 1.23.0.5 (DeviceDetection@logitech.com)
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • Microsoft .NET Framework Assistant 1.2.1 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • PC Sync 2 Synchronisation Extension 1.0.0.740 (bkmrksync@nokia.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 8400GS
  • adapterDescription2:
  • adapterDeviceID: 0x10c3
  • adapterDeviceID2:
  • adapterDrivers: nv4_disp
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 2-9-2013
  • driverDate2:
  • driverVersion: 6.14.13.1407
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 8400GS)
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • browser.cache.disk.capacity: 1048576
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size_cached_value: 860160
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://www.bbc.co.uk/
  • browser.startup.homepage_override.buildID: 20130307023931
  • browser.startup.homepage_override.mstone: 19.0.2
  • extensions.lastAppVersion: 19.0.2
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 53662
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: No
  • Accessibility: No
finitarry 224 solutions 3170 answers

Can you block AVG from scanning the Firefox profile?

Can you block AVG from scanning the Firefox profile?

Question owner

Um, not sure that I can. no. It is a scheduled daily whole 'computer scan' and there doesn't seem to be the option to exclude certain files from that type of scan - only with a user defined one-off scan. I am guessing that the problem is with AVG, not Firefox, but is annoying because it has only started happening in the last 10 days to two weeks. So it seems to me that there must have been something in one of the latest Firefox or AVG updates (not major ones, just the small occasional ones) that has caused this issue to arise. Thanks.

Um, not sure that I can. no. It is a scheduled daily whole 'computer scan' and there doesn't seem to be the option to exclude certain files from that type of scan - only with a user defined one-off scan. I am guessing that the problem is with AVG, not Firefox, but is annoying because it has only started happening in the last 10 days to two weeks. So it seems to me that there must have been something in one of the latest Firefox or AVG updates (not major ones, just the small occasional ones) that has caused this issue to arise. Thanks.
finitarry 224 solutions 3170 answers

It might be a false positive in the scan. Is there any way to contact the AVG database managers?

It might be a false positive in the scan. Is there any way to contact the AVG database managers?

Question owner

I have raised the issue with the AVG support team. Their process includes their own diagnostic software which takes details form my PC and then they will get back to me - may take a couple of days for action though. In the meantime I will just have to keep resetting my Home Page etc after each daily scan - I would rather do that and feel safer re viruses and trojans than not do the scan at all!

I have raised the issue with the AVG support team. Their process includes their own diagnostic software which takes details form my PC and then they will get back to me - may take a couple of days for action though. In the meantime I will just have to keep resetting my Home Page etc after each daily scan - I would rather do that and feel safer re viruses and trojans than not do the scan at all!
the-edmeister
  • Top 10 Contributor
  • Moderator
3979 solutions 29937 answers

Helpful Reply

It sounds like AVG is corrupting some Firefox data files when doing that scan.
Learn how to not scan Firefox files with that daily scan, by reading the AVG manual or ask AVG support how not scan your Firefox Profile folder.


https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_windows-xp

It sounds like AVG is corrupting some Firefox data files when doing that scan. <br /> Learn how to not scan Firefox files with that daily scan, by reading the AVG manual or ask AVG support how '''not''' scan your Firefox Profile folder. https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_windows-xp

Question owner

Thanks for this. Sorry for the delay in responding, but I have at long last got information from AVG Support as to how to exclude a file /folder from my scans. I have set this up so as to exclude the Firefox profile folder from the scan and, fantastic news, the profile is not changed and Firefox opens 'properly' after the scan. So this seems to confirm that this is a problem for the AVG boys to sort out, not you guys! Thanks for all your help anyway.

Thanks for this. Sorry for the delay in responding, but I have at long last got information from AVG Support as to how to exclude a file /folder from my scans. I have set this up so as to exclude the Firefox profile folder from the scan and, fantastic news, the profile is not changed and Firefox opens 'properly' after the scan. So this seems to confirm that this is a problem for the AVG boys to sort out, not you guys! Thanks for all your help anyway.

Modified by Bolehill