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FAST ACCESS FACIAL RECOGNITION WON'T WORK ON DELL STUDIO 1555 SINCE MOZILLA UPDATE

Posted

When Firefox updated my Facial Recognition Fast Access on Dell Studio 1555 no longer works. The box shows up but not green line around it

Chosen solution

There are other things that need your attention.

Your system details list shows that you have two Flash plugins installed.

  1. Shockwave Flash 11.6 r602
  2. Shockwave Flash 11.2 r202

You should remove the older Flash 11.2 r202 version.

You can set the plugin.expose_full_path pref to true on the about:config page to see the full path of enabled installed plugins on the about:plugins page.

It is best not to leave that pref set to true as it exposes that full path to web servers via the navigator.plugins object, so reset that pref to false after you are done with the about:plugins page.

See "Manually uninstalling a plugin":

Note that this will remove all Flash players (for IE as well).

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • iTunes Detector Plug-in
  • McAfee MSS+ NPAPI Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • CouponNetwork Coupon Activator
  • Shockwave Flash 11.2 r202
  • 4.1.10329.0
  • ActiveTouch General Plugin Container Version 105
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 12.0.1.647
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • NPWLPG
  • iLinc101 Install Plugin
  • Provides additional functionality on Facebook. See our web site for details.
  • np-mswmp
  • Office Plugin for Netscape Navigator

Application

  • Firefox 19.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0.2/WINNT/en-US/

Extensions

  • Force-TLS 3.0.1 (forcetls@sid.stamm)
  • HTTPS Finder 0.85 ({6bdc61ae-7b80-44a3-9476-e1d121ec2238})
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • I Want This 0.89.134 (crossriderapp2258@crossrider.com) (Inactive)
  • RealPlayer Browser Record Plugin 14.0.3 ({ABDE892B-13A8-4d1b-88E6-365A6E755758}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 4 Series Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2a42
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.1.7601.17789
  • driverDate: 2-11-2011
  • driverDate2:
  • driverVersion: 8.15.10.2302
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 1048576
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size_cached_value: 1048576
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.history_expire_days.mirror: 180
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.startup.homepage_override.buildID: 20130307023931
  • browser.startup.homepage_override.mstone: 19.0.2
  • dom.disable_open_during_load: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 19.0.2
  • font.internaluseonly.changed: True
  • general.useragent.extra.brc:
  • gfx.direct3d.checkDX10: False
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1362846227
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • places.last_vacuum: 1311005110
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.cpd.formdata: False
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 4
  • security.enable_ssl2: True
  • security.enable_tls: False
  • security.warn_viewing_mixed: False

Misc

  • User JS: Yes
  • Accessibility: No
jscher2000
  • Top 10 Contributor
2385 solutions 21079 answers

Helpful Reply

Some Firefox add-ons have a hard limit on compatible versions and may stop working after a Firefox update. To check for a newer version from Dell, see this article:

http://www.sensiblevision.com/en-us/support/dellsupport.aspx

Can you find a newer/updated version that might work with Firefox 19?

cor-el
  • Top 10 Contributor
  • Moderator
10780 solutions 97024 answers

Chosen Solution

There are other things that need your attention.

Your system details list shows that you have two Flash plugins installed.

  1. Shockwave Flash 11.6 r602
  2. Shockwave Flash 11.2 r202

You should remove the older Flash 11.2 r202 version.

You can set the plugin.expose_full_path pref to true on the about:config page to see the full path of enabled installed plugins on the about:plugins page.

It is best not to leave that pref set to true as it exposes that full path to web servers via the navigator.plugins object, so reset that pref to false after you are done with the about:plugins page.

See "Manually uninstalling a plugin":

Note that this will remove all Flash players (for IE as well).

svtechrep2 2 solutions 1 answers

Helpful Reply

Yes, you are correct. Firefox 19 broke the web login plugin in FastAccess. We've developed an updated version of FastAccess that addresses the change, but it's not yet released (either to Dell or the Sensible Vision website). When it's released, FastAccess will automatically notify you of the available update. Accept the update and reboot and the Web Login feature will again start working again in Firefox 19.