I uninstalled FireFox because there was a prompt that says "unable to install patch" or something. I downloaded the version 19.0 exe file, but it only 'extracted' it. It closes right after that. How can i solve this?
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hello, please make sure that your security software isn't interfering with the installation process...
if this doesn't work please also run a scan of your system with the security software already in place and different tools like the free version of malwarebytes, microsoft safety scanner & kaspersky security scan.
I tried downloading the security software, and I can't. It closes on me too. Any ideas?
Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
I had the same problem with the same version (19.0) and I did right-click on the installation file, then "Run as Administrator". And it worked!
I'm using windows 7 Home Premium.
For your information, I already have had similar issues with other software and Running as Administrator has fixed the issue many times.
So I guess it's a matter of permissions. I don't understand it, because I'm always connected as Aministrator, so I don't get why I should specify it to "run as as administrator".
Hope it'll work for you too.
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