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something has taken control of firefox, I cannot browse nor can I remove it form my programs and reinstall

Posted

Whe I go to my drop down list of sites and click on a site such as ebay, my browser freezes and wont allow me access. I have tried to go to my programs to uninstall firefox but I am not allowed to uninstall, it wont react to the command. I am running Vista, with firefox 17.0.1

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.15.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.6 r602
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • GEPlugin
  • 5.1.10411.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

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