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firefox automatically updated itself yesterday, and has not been able to find any server on the internet since. what do I do?


well, a reset didn't help. I uninstalled and tried to reinstall, and the reinstall would not complete. this afternoon, when I was able to resume, the 800 support number I found on the internet was not able to connect remotely to my computer.

a reinstall, directly from firefox,  did complete this time, but still says "server not found" whenever I tryo to acces the internet in any way

Additional System Details


  • User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; eMusic DLM/4; .NET4.0C; .NET CLR 1.1.4322; BOIE8;ENUS)

More Information

your troubleshooter won't install; I get otions to find a program which will run an ipx file, or save the file. no option to allow or install

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6640 answers

Please note there is no 1-800 number for Firefox, whatever number you did find is from another company and probably a scam.

Firefox can't load websites but other browsers can

Fix problems connecting to websites after updating Firefox

These both should help.

  • Top 10 Contributor
  • Moderator
10754 solutions 96783 answers

Try to run the Firefox program once as Administrator (right-click: Run as Administrator).

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.