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firefox automatically updated itself yesterday, and has not been able to find any server on the internet since. what do I do?

ralphmcgonegal
ralphmcgonegal
Posted

well, a reset didn't help. I uninstalled and tried to reinstall, and the reinstall would not complete. this afternoon, when I was able to resume, the 800 support number I found on the internet was not able to connect remotely to my computer. 

a reinstall, directly from firefox,  did complete this time, but still says "server not found" whenever I tryo to acces the internet in any way
well, a reset didn't help. I uninstalled and tried to reinstall, and the reinstall would not complete. this afternoon, when I was able to resume, the 800 support number I found on the internet was not able to connect remotely to my computer. a reinstall, directly from firefox, did complete this time, but still says "server not found" whenever I tryo to acces the internet in any way
  • Question details
    Product Firefox
    Topic Fix slowness, crashing, error messages and other problems
    System Details

Additional System Details

Application

  • User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; eMusic DLM/4; .NET4.0C; .NET CLR 1.1.4322; BOIE8;ENUS)

More Information

your troubleshooter won't install; I get otions to find a program which will run an ipx file, or save the file. no option to allow or install

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Tyler Downer
Tyler Downer
  • Moderator
1386 solutions 9322 answers
Posted

Please note there is no 1-800 number for Firefox, whatever number you did find is from another company and probably a scam.

Firefox can't load websites but other browsers can

Fix problems connecting to websites after updating Firefox

These both should help.

Please note there is no 1-800 number for Firefox, whatever number you did find is from another company and probably a scam. [[Firefox can't load websites but other browsers can]] [[Fix problems connecting to websites after updating Firefox]] These both should help.
cor-el
cor-el
  • Top 10 Contributor
  • Moderator
16234 solutions 146565 answers
Posted

Try to run the Firefox program once as Administrator (right-click: Run as Administrator).

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

Try to run the Firefox program once as Administrator (right-click: Run as Administrator). A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program. Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process. See: *https://support.mozilla.org/kb/Server+not+found *https://support.mozilla.org/kb/Firewalls