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Zonealarm PRO browser extension doesn't work in FF18, any plans to work with ZA to fix this incompatibility?

Posted

Updated to FF18 in January or December, received warning that my ZoneAlarm Pro browser security extension (or add-on?) is incompatible and was disabled.

 I contacted Zonealarm and was told they were working on a fix.
 In the past, they have always released a fixed extension within a few days of a new FF release, so I waited for a week, but nothing.
 I then contacted ZA and the agent said I should revert back to FF17, but when I researched that with Mozilla, it was strongly advised NOT to roll back to FF17 (I couldn't figure out how to do so at the FTP site anyway), so I got back to ZA and was told in January that a fix should be released in 2-3 weeks.
 It has been 6 weeks now and NOTHING from ZA.
 I just spent an hour on-line with ZA and eventually was told they may never release a fix so ZAPro will work with FF18...that agent today wouldn't give me any info, even whether they were working to fix it or not...his solution was to use IE which is something I will NOT do.
 I would just like to know whether Mozilla plans to work with Zonealarm to address this problem or not so I can try to decide what to do.
 I HATE browsing with no firewall, so the follow-up question is whether you are aware of some other firewall (preferably free) that I can ALSO use with my installed ZAPro firewall and incorporate that other firewall to just work with FF18 and allow ZAPro to be my primary firewall for all other protection.
 Any help would be appreciated because I'm thoroughly disgusted with ZA at this point for hanging me (and thousands of other FF users) out to dry with NO protection when browsing.
 Also, by using FF18 by itself with just an AV program (eset NOD32), what security exposure am I incurring by not having any firewall protection in place?

Any suggestions would be greatly appreciated.

Thanks Chas Pearson

Running Win XP MCE, SP3 with all MS updates on dual 3.8G CPU, 3G RAM

Updated to FF18 in January or December, received warning that my ZoneAlarm Pro browser security extension (or add-on?) is incompatible and was disabled. I contacted Zonealarm and was told they were working on a fix. In the past, they have always released a fixed extension within a few days of a new FF release, so I waited for a week, but nothing. I then contacted ZA and the agent said I should revert back to FF17, but when I researched that with Mozilla, it was strongly advised NOT to roll back to FF17 (I couldn't figure out how to do so at the FTP site anyway), so I got back to ZA and was told in January that a fix should be released in 2-3 weeks. It has been 6 weeks now and NOTHING from ZA. I just spent an hour on-line with ZA and eventually was told they may never release a fix so ZAPro will work with FF18...that agent today wouldn't give me any info, even whether they were working to fix it or not...his solution was to use IE which is something I will NOT do. I would just like to know whether Mozilla plans to work with Zonealarm to address this problem or not so I can try to decide what to do. I HATE browsing with no firewall, so the follow-up question is whether you are aware of some other firewall (preferably free) that I can ALSO use with my installed ZAPro firewall and incorporate that other firewall to just work with FF18 and allow ZAPro to be my primary firewall for all other protection. Any help would be appreciated because I'm thoroughly disgusted with ZA at this point for hanging me (and thousands of other FF users) out to dry with NO protection when browsing. Also, by using FF18 by itself with just an AV program (eset NOD32), what security exposure am I incurring by not having any firewall protection in place? Any suggestions would be greatly appreciated. Thanks Chas Pearson Running Win XP MCE, SP3 with all MS updates on dual 3.8G CPU, 3G RAM

Chosen solution

Ok, first, update to Firefox 19. Then, run Zonealarm updates.

Please note that the Zonealarm extension doesn't do anything to impact your computer's security (zonealarm is still running without the extension), and staying on an older version of Firefox is a security risk. So, for the most security, being up to date with Firefox and disabling Zonealarm's extension is more secure than being out of date in Firefox and having Zonealarm

Read this answer in context 6

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Google Update
  • Next Generation Java Plug-in 10.13.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Amazon MP3 Downloader Plugin 1.0.17
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • 5.1.10411.0
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • GEPlugin
  • npFFApi
  • iTunes Detector Plug-in
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.11.847

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1283 solutions 8498 answers

Chosen Solution

Ok, first, update to Firefox 19. Then, run Zonealarm updates.

Please note that the Zonealarm extension doesn't do anything to impact your computer's security (zonealarm is still running without the extension), and staying on an older version of Firefox is a security risk. So, for the most security, being up to date with Firefox and disabling Zonealarm's extension is more secure than being out of date in Firefox and having Zonealarm

Ok, first, update to Firefox 19. Then, run Zonealarm updates. Please note that the Zonealarm extension doesn't do anything to impact your computer's security (zonealarm is still running without the extension), and staying on an older version of Firefox is a security risk. So, for the most security, being up to date with Firefox and disabling Zonealarm's extension is more secure than being out of date in Firefox and having Zonealarm