Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Firefox 19 keeps crashing, up to 7 or 8 times per working day. It seems to be more likely to happen when multiple tabs are open, during periods of activity.


bp-8c93ae06-3f70-4fa5-a76b-70dc62130220 bp-147cdac7-7272-4f1d-a073-cba8d2130220 bp-8aaf54bc-e3bf-492b-845a-004e32130220 bp-903434c5-a631-42d4-a0c2-ed2142130219 bp-753f5f61-db8b-46e9-a13d-c1eb12130219

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.01
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin


  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

  • Top 10 Contributor
  • Moderator
2046 solutions 8903 answers

hello, those crash ids are still coming from your prior firefox version 18.0.2. are those crashes occurring on a managed corporate environment (since the crash log shows many strange dll files present on the system that might have an influence in the instability - like ChatLogger.dll )?

another thing you could try is to use firefox in safemode for testing purposes and see if the crashes are occurring there too: Troubleshoot Firefox issues using Safe Mode

Question owner


Yes I am using this in a Corporate environment. I started a new job on Monday and staff are using IE... I am a long time user of FF and wanted to stick with it. Since installing on Monday there have been constant issues. It has crashed twice while writing this reply.

  • Top 10 Contributor
  • Moderator
2046 solutions 8903 answers

i still think some of the corporate monitoring software that is deployed on the pc might play a role in it...

can you try it with the esr release? https://www.mozilla.org/firefox/organizations/all.html

Question owner

thanks! I'll try it out over the next little while and report back.

Question owner

A couple of hours in and no crash yet! Hopefully this means we're sorted. Thank you!

Question owner


I dont believe it! It crashed just after I hit "Post Reply"