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Firefox 19 keeps crashing, up to 7 or 8 times per working day. It seems to be more likely to happen when multiple tabs are open, during periods of activity.

lmccq
lmccq
Posted

bp-8c93ae06-3f70-4fa5-a76b-70dc62130220 bp-147cdac7-7272-4f1d-a073-cba8d2130220 bp-8aaf54bc-e3bf-492b-845a-004e32130220 bp-903434c5-a631-42d4-a0c2-ed2142130219 bp-753f5f61-db8b-46e9-a13d-c1eb12130219

bp-8c93ae06-3f70-4fa5-a76b-70dc62130220 bp-147cdac7-7272-4f1d-a073-cba8d2130220 bp-8aaf54bc-e3bf-492b-845a-004e32130220 bp-903434c5-a631-42d4-a0c2-ed2142130219 bp-753f5f61-db8b-46e9-a13d-c1eb12130219
  • Question details
    Product Firefox
    Topic Fix slowness, crashing, error messages and other problems
    System Details
    • Windows XP
    • Firefox 19.0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.01
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

Close
philipp
philipp
  • Top 25 Contributor
  • Moderator
4510 solutions 20188 answers
Posted

hello, those crash ids are still coming from your prior firefox version 18.0.2. are those crashes occurring on a managed corporate environment (since the crash log shows many strange dll files present on the system that might have an influence in the instability - like ChatLogger.dll )?

another thing you could try is to use firefox in safemode for testing purposes and see if the crashes are occurring there too: Troubleshoot Firefox issues using Safe Mode

hello, those crash ids are still coming from your prior firefox version 18.0.2. are those crashes occurring on a managed corporate environment (since the crash log shows many strange dll files present on the system that might have an influence in the instability - like ''ChatLogger.dll'' )? another thing you could try is to use firefox in safemode for testing purposes and see if the crashes are occurring there too: [[Troubleshoot Firefox issues using Safe Mode]]
lmccq
lmccq
Posted

Question owner

Hi,

Yes I am using this in a Corporate environment. I started a new job on Monday and staff are using IE... I am a long time user of FF and wanted to stick with it. Since installing on Monday there have been constant issues. It has crashed twice while writing this reply.

Hi, Yes I am using this in a Corporate environment. I started a new job on Monday and staff are using IE... I am a long time user of FF and wanted to stick with it. Since installing on Monday there have been constant issues. It has crashed twice while writing this reply.
philipp
philipp
  • Top 25 Contributor
  • Moderator
4510 solutions 20188 answers
Posted

i still think some of the corporate monitoring software that is deployed on the pc might play a role in it...

can you try it with the esr release? https://www.mozilla.org/firefox/organizations/all.html

i still think some of the corporate monitoring software that is deployed on the pc might play a role in it... can you try it with the esr release? https://www.mozilla.org/firefox/organizations/all.html
lmccq
lmccq
Posted

Question owner

thanks! I'll try it out over the next little while and report back.

thanks! I'll try it out over the next little while and report back.
lmccq
lmccq
Posted

Question owner

A couple of hours in and no crash yet! Hopefully this means we're sorted. Thank you!

A couple of hours in and no crash yet! Hopefully this means we're sorted. Thank you!
lmccq
lmccq
Posted

Question owner

bp-f99c92c0-0c16-4dfe-9dce-9c3e42130220


I dont believe it! It crashed just after I hit "Post Reply"

bp-f99c92c0-0c16-4dfe-9dce-9c3e42130220 I dont believe it! It crashed just after I hit "Post Reply"