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Why does my Firefox keep crashing?

Posted

My Firefox keeps crashing. I've uninstalled it, reinstalled it, run it in safe mode, and nothing seems to prevent the crashing. I completely deleted all of the old Firefox files before reinstalling it, but even the fresh clean version keeps crashing. The crashes happen almost immediately. I open the browser, try to load a site, and the browser crashes within a few seconds.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_3) AppleWebKit/537.17 (KHTML, like Gecko) Chrome/24.0.1312.57 Safari/537.17

More Information

Application Basics
Name
Firefox
Version
18.0.2
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adobe Acrobat - Create PDF
1.2
false
web2pdfextension@web2pdf.adobedotcom
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size_cached_value
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20130201065344
browser.startup.homepage_override.mstone
18.0.2
extensions.lastAppVersion
18.0.2
gfx.blacklist.direct2d
3
gfx.blacklist.layers.direct3d9
3
gfx.blacklist.webgl.msaa
4
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
Graphics
Device ID
0x944a
GPU Accelerated Windows
1/1 OpenGL
Vendor ID
0x1002
WebGL Renderer
ATI Technologies Inc. -- ATI Radeon HD 4850 OpenGL Engine
AzureCanvasBackend
quartz
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

cor-el
  • Top 10 Contributor
  • Moderator
10746 solutions 96702 answers

Try to disable hardware acceleration in Firefox.

You can use one of these to start Firefox in Safe mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

malch 0 solutions 1 answers

I have a similar problem Currently running Firefox 19

PC is a Dell Optiplex 780 and has Windows XP SP3

I am wondering if it has something to do with the amount or ram on PC. The Windows Task Manager performance constantly fluctuates between about 17 and 75% with Page File usage of 3.01-3.03 GB.

Generally have between 15 and 70 windows open at any one time. Could that also be a problem?

In the Processes tab Firefox shows as using 1,569,534K and this fluctuates all the time!

Here are my PC details:

BIOS Version/Date Dell Inc. A01, 01/09/2009 SMBIOS Version 2.5 Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume1 Locale United Kingdom Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)" User Name KEITHTEST\Administrator Time Zone GMT Standard Time Total Physical Memory 4,096.00 MB Available Physical Memory 303.70 MB Total Virtual Memory 2.00 GB Available Virtual Memory 1.96 GB Page File Space 5.05 GB Page File C:\pagefile.sys

VisionsOfLight-Art 0 solutions 1 answers

My Firefox on my laptop was crashing too! I noticed when I reduced my tabs opened from 25-35 at a time to 10-20, things ran a whole lot faster and no crashes occurred. For me, I think it was too many tabs opened and perhaps reducing the amount of opened windows may assist you. Good Luck!

Modified by VisionsOfLight-Art