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firefox will not open after i use it 3 or 4 times i have to update to make it work ?

Posted

Using XP pro after a couple years firefox quit working. will not open, went to support tried everything including a clean install. after which it worked for a short while then won't open. click on icon nothing happens. downloaded 18.0 update and installed worked a few times then quit. created new profile but when i click on firefox does not do any thing. if i run the update installer it will work for a while then quit to make it work again i have to update again ant it will work mabey for 1/2 to 1 day. after i update when firefox opens then it will give me the profile box. after it quits it will not load the profile box until i update again.

Using XP pro after a couple years firefox quit working. will not open, went to support tried everything including a clean install. after which it worked for a short while then won't open. click on icon nothing happens. downloaded 18.0 update and installed worked a few times then quit. created new profile but when i click on firefox does not do any thing. if i run the update installer it will work for a while then quit to make it work again i have to update again ant it will work mabey for 1/2 to 1 day. after i update when firefox opens then it will give me the profile box. after it quits it will not load the profile box until i update again.

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.5 r502
  • np-mswmp
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.01
  • 4.1.10329.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • GEPlugin
  • Google Updater pluginhttp://pack.google.com/
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 12.0.1.666
  • ZwinkyToolbar Installer Plugin Stub for 32-bit Windows
  • Webfetti Installer Plugin Stub for 32-bit Windows
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • Office Plugin for Netscape Navigator
  • Allows browsing on RealArcade sites with Mozilla browsers.

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

philipp
  • Top 10 Contributor
  • Moderator
3147 solutions 14585 answers

hello, please do a full scan of your system with the security software already in place and few different tools like the free version of malwarebytes, adwcleaner & kaspersky security scan.

hello, please do a full scan of your system with the security software already in place and few different tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes], [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] & [http://www.kaspersky.com/security-scan kaspersky security scan].

Question owner

Tried several spyware programs nothing detected

Tried several spyware programs nothing detected
cor-el
  • Top 10 Contributor
  • Moderator
12895 solutions 118296 answers

Which security software (firewall, anti-virus) do you have?

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.


A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

Which security software (firewall, anti-virus) do you have? Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps. ----- A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program. Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process. See: *https://support.mozilla.org/kb/Server+not+found *https://support.mozilla.org/kb/Firewalls

Question owner

I will have to wait until it quits before i can try this. i use windows firewall and AVG security

I will have to wait until it quits before i can try this. i use windows firewall and AVG security