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Suddenly Norton Confidential crashing on pages with the 'Website Blocked' graphic.

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Started as of 1/31/13. Using Firefox 18.0.1. Using Norton version via Comcast. I have, for now, disabled the Norton add-on. Here are the top five crash reports: D2D84D03-A665-4F38-BBE8-3BA2CFE9FBA3 11/15/1210:32 PM 333510A4-B2E3-4123-929D-8DE8DE6A97E8 11/15/1210:32 PM 087EF4CA-0C83-427A-A89E-D422ED1AC203 9/3/1210:04 PM 8B78855A-A502-48FE-9B2E-65BC8302387A 9/3/129:54 PM E75F50E0-75C3-405D-B402-7EE060968BB4 9/1/129:27 AM

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • 5.1.10411.0
  • Facebook Video Calling by Skype
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Application Basics
Name
Firefox
Version
18.0.1
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.2.2
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Firebug
1.11.1
true
firebug@software.joehewitt.com
Norton Confidential Toolbar for Firefox
1.4.5f11
true
{29dd9c80-9ea1-4aaf-9305-a0314aba24e3}
Personas
1.6.2
true
personas@christopher.beard
Yoono
7.7.17
true
{d9284e50-81fc-11da-a72b-0800200c9a66}
Yahoo! Mail Notifier
1.0.2
false
{89f8dde0-010a-11da-8cd6-0800200c9a66}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size_cached_value
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.places.smartBookmarksVersion
4
browser.startup.homepage
https://storypassages.wordpress.com/
browser.startup.homepage_override.buildID
20130116073211
browser.startup.homepage_override.mstone
18.0.1
extensions.lastAppVersion
18.0.1
font.name.serif.x-western
Arial
gfx.blacklist.webgl.msaa
4
network.cookie.prefsMigrated
true
network.http.max-connections
48
places.database.lastMaintenance
1359646136
places.history.expiration.transient_current_max_pages
100664
places.history.expiration.transient_optimal_database_size
161061272
print.macosx.pagesetup-2
PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO
print.print_bgcolor
false
print.print_bgimages
false
print.print_command
print.print_downloadfonts
false
print.print_evenpages
true
print.print_footerleft
print.print_footerright
print.print_headerleft
print.print_headerright
print.print_in_color
true
print.print_margin_bottom
0.5
print.print_margin_left
0.5
print.print_margin_right
0.5
print.print_margin_top
0.5
print.print_oddpages
true
print.print_orientation
0
print.print_page_delay
50
print.print_paper_data
0
print.print_paper_height
11.00
print.print_paper_size_type
1
print.print_paper_size_unit
0
print.print_paper_width
8.50
print.print_printer
print.print_reversed
false
print.print_scaling
1.00
print.print_shrink_to_fit
true
print.print_to_file
false
print.print_unwriteable_margin_bottom
56
print.print_unwriteable_margin_left
25
print.print_unwriteable_margin_right
25
print.print_unwriteable_margin_top
25
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
security.warn_viewing_mixed.show_once
false
Graphics
Device ID
0x 863
GPU Accelerated Windows
2/2 OpenGL
Vendor ID
0x10de
WebGL Renderer
NVIDIA Corporation -- NVIDIA GeForce 9400M OpenGL Engine
AzureCanvasBackend
quartz
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1166 solutions 6649 answers

Please contact Norton, they will be releasing updates for their add-on to stop crashes over the next few days.

Question owner

Thanks very much. Will do.