Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

I keep getting a Firefox software update, but it never finishes loading. ever. like ever.


When I open Firefox, I get a software update msg and when I click on it, it never finishes loading. It says it is connecting to the update server, and the blue loading bar keeps running across the screen.

Chosen solution

Please go to www.getfirefox.com and download and install Firefox 18.0.1 from there.

Read this answer in context 3

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Version
  • Google Talk Plugin Video Accelerator version:
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • 5.1.10411.0
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • RealPlayer Plugin
  • iPhoto6


  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6634 answers

Chosen Solution

Please go to www.getfirefox.com and download and install Firefox 18.0.1 from there.

Question owner

Solved. Thank-you.

Niquenak 0 solutions 6 answers

My problem was exactly the same although my version of Firefox was up to 19.1 by now. I followed instructions downloaded again, I hope it gets fixed but it's far to early to say for sure just yet. What do I do if I think I have two or more versions installed at the same time somehow? Is there a safe recommended free software Uninstaller that will get rid of absolutely every bit of a download in every nook and cranny of my device, and a recommended way of starting again?