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Why am I getting popups (important message) that appear to come from Mozilla Firefox during my web browsing?

Posted

Attention Mozilla.org Visitor

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This is an example of the popup that have recently started

©2013 All Rights Reserved.

Not affiliated with Mozilla.org. This website is an affiliate promoting an offer and is not associated with any of the above listed merchants or brands. The above listed merchants or brands in no way endorse or sponsor this website's offer and are not liable for any alleged or actual claims related to this offer. The above listed trademarks and service marks are the marks of their respective owners. Please see offer landing page for Terms and Conditions.

Chosen solution

hello, this sounds like a problem possibly caused by adware/malware on your pc since there are no such pop-ups originating from mozilla. please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and do a full scan of your system with the security software that you have in place and different other tool like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

Read this answer in context 5

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.11.2 for Mozilla browsers
  • Shockwave Flash 11.5 r502
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Garmin Communicator Plug-In 4.0.4.0
  • Google Talk Plugin Video Accelerator version:0.1.44.23
  • Version 3.10.2.10212
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Google Update
  • SumatraPDF Browser Plugin
  • Garmin Communicator Plug-In 4.0.3.0
  • 5.1.10411.0
  • GEPlugin
  • Google Updater pluginhttp://pack.google.com/
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • np-mswmp
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Application Basics
Name
Firefox
Version
18.0.1
User Agent
Mozilla/5.0 (Windows NT 6.0; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Ad-Aware Security Add-on
2.2
true
{87934c42-161d-45bc-8cef-ef18abe2a30c}
Adblock Plus
2.2.1
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Coupon Matcher
1.1
true
{d12b4ac5-7cfd-4189-9422-6a44f564d17c}
CWA App By We-Care.com
4.1.17.28
true
wecarereminder@bryan
Fire Media Player
2.2
true
musicplayer@firemediaplayer.com
Freeze.com NetAssistant
3.6.5
true
{1266764D-FC4F-4FA7-B63B-884D53B1680F}
Garmin Communicator
4.0.4
true
{195A3098-0BD5-4e90-AE22-BA1C540AFD1E}
Java Console
6.0.33
true
{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}
Java Console
6.0.35
true
{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}
Lavasoft Search Plugin
0.6
true
jid1-yZwVFzbsyfMrqQ@jetpack
Playtopus
1.0.0
true
links@playtopus.com
Conduit Engine
3.3.5.1
false
engine@conduit.com
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
Secure Online Account Numbers
2.3.14.0
false
discoversoan@orbiscom
Skype extension for Firefox
4.2.0.5198
false
{AB2CE124-6272-4b12-94A9-7303C7397BD1}
Support.com Toolbar
3.15.2.23037
false
toolbar@ask.com
Important Modified Preferences
Name
Value
accessibility.browsewithcaret
true
accessibility.typeaheadfind.flashBar
0
accessibility.warn_on_browsewithcaret
false
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.display.background_color
#C0C0C0
browser.display.use_system_colors
true
browser.history_expire_days.mirror
180
browser.history_expire_days_min
0
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
4
browser.places.updateRecentTagsUri
false
browser.privatebrowsing.dont_prompt_on_enter
true
browser.search.param.yahoo-fr
w3i&type=W3i_DS,157,0_0,Search,20130103,6902,0,64,0
browser.search.param.yahoo-fr-cjkt
moz2-ytff-tyc
browser.search.suggest.enabled
false
browser.search.useDBForOrder
true
browser.startup.homepage
http://my.yahoo.com/
browser.startup.homepage_override.buildID
20130116073211
browser.startup.homepage_override.mstone
18.0.1
browser.zoom.full
false
dom.ipc.plugins.timeoutSecs
-1
dom.max_chrome_script_run_time
0
dom.max_script_run_time
1800
extensions.lastAppVersion
18.0.1
font.size.variable.x-western
22
general.useragent.extra.microsoftdotnet
(.NET CLR 3.5.30729)
keyword.URL
http://search.yahoo.com/search?ei=UTF-8&fr=w3i&type=W3i_DS,157,0_0,Search,20130103,6902,0,64,0&p=
network.cookie.lifetimePolicy
2
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1358863609
places.history.expiration.transient_current_max_pages
87170
places.history.expiration.transient_optimal_database_size
139471748
places.last_vacuum
1300572712
print.print_printer
HP Officejet 4200 series
print.printer_HP_Officejet_4200_series.print_bgcolor
false
print.printer_HP_Officejet_4200_series.print_bgimages
false
print.printer_HP_Officejet_4200_series.print_command
print.printer_HP_Officejet_4200_series.print_downloadfonts
false
print.printer_HP_Officejet_4200_series.print_edge_bottom
0
print.printer_HP_Officejet_4200_series.print_edge_left
0
print.printer_HP_Officejet_4200_series.print_edge_right
0
print.printer_HP_Officejet_4200_series.print_edge_top
0
print.printer_HP_Officejet_4200_series.print_evenpages
true
print.printer_HP_Officejet_4200_series.print_footercenter
print.printer_HP_Officejet_4200_series.print_footerleft
&PT
print.printer_HP_Officejet_4200_series.print_footerright
&D
print.printer_HP_Officejet_4200_series.print_headercenter
print.printer_HP_Officejet_4200_series.print_headerleft
&T
print.printer_HP_Officejet_4200_series.print_headerright
&U
print.printer_HP_Officejet_4200_series.print_in_color
true
print.printer_HP_Officejet_4200_series.print_margin_bottom
0.5
print.printer_HP_Officejet_4200_series.print_margin_left
0.300000011920929
print.printer_HP_Officejet_4200_series.print_margin_right
0.300000011920929
print.printer_HP_Officejet_4200_series.print_margin_top
0.5
print.printer_HP_Officejet_4200_series.print_oddpages
true
print.printer_HP_Officejet_4200_series.print_orientation
0
print.printer_HP_Officejet_4200_series.print_page_delay
50
print.printer_HP_Officejet_4200_series.print_pagedelay
500
print.printer_HP_Officejet_4200_series.print_paper_data
1
print.printer_HP_Officejet_4200_series.print_paper_height
11.00
print.printer_HP_Officejet_4200_series.print_paper_size_type
0
print.printer_HP_Officejet_4200_series.print_paper_size_unit
0
print.printer_HP_Officejet_4200_series.print_paper_width
8.50
print.printer_HP_Officejet_4200_series.print_reversed
false
print.printer_HP_Officejet_4200_series.print_scaling
1.00
print.printer_HP_Officejet_4200_series.print_shrink_to_fit
false
print.printer_HP_Officejet_4200_series.print_to_file
false
print.printer_HP_Officejet_4200_series.print_unwriteable_margin_bottom
0
print.printer_HP_Officejet_4200_series.print_unwriteable_margin_left
0
print.printer_HP_Officejet_4200_series.print_unwriteable_margin_right
0
print.printer_HP_Officejet_4200_series.print_unwriteable_margin_top
0
print.printer_HP_Officejet_4200_series_(Copy_1).print_bgcolor
false
print.printer_HP_Officejet_4200_series_(Copy_1).print_bgimages
false
print.printer_HP_Officejet_4200_series_(Copy_1).print_command
print.printer_HP_Officejet_4200_series_(Copy_1).print_downloadfonts
false
print.printer_HP_Officejet_4200_series_(Copy_1).print_edge_bottom
0
print.printer_HP_Officejet_4200_series_(Copy_1).print_edge_left
0
print.printer_HP_Officejet_4200_series_(Copy_1).print_edge_right
0
print.printer_HP_Officejet_4200_series_(Copy_1).print_edge_top
0
print.printer_HP_Officejet_4200_series_(Copy_1).print_evenpages
true
print.printer_HP_Officejet_4200_series_(Copy_1).print_footercenter
print.printer_HP_Officejet_4200_series_(Copy_1).print_footerleft
&PT
print.printer_HP_Officejet_4200_series_(Copy_1).print_footerright
&D
print.printer_HP_Officejet_4200_series_(Copy_1).print_headercenter
print.printer_HP_Officejet_4200_series_(Copy_1).print_headerleft
&T
print.printer_HP_Officejet_4200_series_(Copy_1).print_headerright
&U
print.printer_HP_Officejet_4200_series_(Copy_1).print_in_color
true
print.printer_HP_Officejet_4200_series_(Copy_1).print_margin_bottom
0.5
print.printer_HP_Officejet_4200_series_(Copy_1).print_margin_left
0.5
print.printer_HP_Officejet_4200_series_(Copy_1).print_margin_right
0.5
print.printer_HP_Officejet_4200_series_(Copy_1).print_margin_top
0.5
print.printer_HP_Officejet_4200_series_(Copy_1).print_oddpages
true
print.printer_HP_Officejet_4200_series_(Copy_1).print_orientation
0
print.printer_HP_Officejet_4200_series_(Copy_1).print_pagedelay
500
print.printer_HP_Officejet_4200_series_(Copy_1).print_paper_data
1
print.printer_HP_Officejet_4200_series_(Copy_1).print_paper_height
11.00
print.printer_HP_Officejet_4200_series_(Copy_1).print_paper_size_type
0
print.printer_HP_Officejet_4200_series_(Copy_1).print_paper_size_unit
0
print.printer_HP_Officejet_4200_series_(Copy_1).print_paper_width
8.50
print.printer_HP_Officejet_4200_series_(Copy_1).print_reversed
false
print.printer_HP_Officejet_4200_series_(Copy_1).print_scaling
1.00
print.printer_HP_Officejet_4200_series_(Copy_1).print_shrink_to_fit
true
print.printer_HP_Officejet_4200_series_(Copy_1).print_to_file
false
print.printer_HP_Officejet_4200_series_(Copy_1).print_unwriteable_margin_bottom
0
print.printer_HP_Officejet_4200_series_(Copy_1).print_unwriteable_margin_left
0
print.printer_HP_Officejet_4200_series_(Copy_1).print_unwriteable_margin_right
0
print.printer_HP_Officejet_4200_series_(Copy_1).print_unwriteable_margin_top
0
privacy.clearOnShutdown.cookies
false
privacy.cpd.cookies
false
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.promptOnSanitize
false
privacy.sanitize.sanitizeOnShutdown
true
security.disable_button.openCertManager
false
security.disable_button.openDeviceManager
false
security.enable_ssl2
true
security.OCSP.disable_button.managecrl
false
security.warn_viewing_mixed
false
security.warn_viewing_mixed.show_once
false
Graphics
Adapter Description
NVIDIA GeForce 9500 GT
Adapter Drivers
nvd3dum nvwgf2um,nvwgf2um
Adapter RAM
512
Device ID
0x0640
Direct2D Enabled
true
DirectWrite Enabled
true (7.0.6002.18592)
Driver Date
10-2-2012
Driver Version
9.18.13.697
GPU #2 Active
false
GPU Accelerated Windows
3/3 Direct3D 10
Vendor ID
0x10de
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce 9500 GT)
AzureCanvasBackend
direct2d
AzureContentBackend
direct2d
AzureFallbackCanvasBackend
cairo
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

philipp
  • Top 10 Contributor
  • Moderator
2054 solutions 8922 answers

Chosen Solution

hello, this sounds like a problem possibly caused by adware/malware on your pc since there are no such pop-ups originating from mozilla. please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and do a full scan of your system with the security software that you have in place and different other tool like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware