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Attempted log-in (at openSuse) returns to log in form page without error message.

Posted

OpenSuse uses attachmategroup.com for log-ins (at Novell). Entering correct user and p/w, Firefox 18 won't log in at the attachmate site. Changed p/w and tried again with same result: window returns to same log-in page without an error message. Using the wrong p/w returns with an error notice in red. On openSuse 12.2 64-bit with KDE. Have disabled Adblock and NoScript. Webex acknowledges some problems lately with Firefox. Might there be a connection? Also removed all cookies and cleared cache. Any other suggestions?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.2 r202
  • Plugin for Installing Applications (new)
  • nspluginwrapper is a cross-platform NPAPI plugin viewer, in particular for linux/i386 plugins.This beta software is available under the terms of the GNU General Public License.

Application

  • User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Application Basics
Name
Firefox
Version
18.0
User Agent
Mozilla/5.0 (X11; Linux x86_64; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
mediaplayerconnectivity
0.9.4
true
{84b24861-62f6-364b-eba5-2e5e2061d7e6}
openSUSE Firefox Extensions
1.0.2
true
susefox@opensuse.org
QuickJava
1.8.0
true
{E6C1199F-E687-42da-8C24-E7770CC3AE66}
Adblock Plus
2.2.1
false
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Flashblock
1.5.15.1
false
{3d7eb24f-2740-49df-8937-200b1cc08f8a}
NoScript
2.6.4.3
false
{73a6fe31-595d-460b-a920-fcc0f8843232}
Novell Moonlight
3.99.0.3
false
moonlight@novell.com
Important Modified Preferences
Name
Value
accessibility.blockautorefresh
true
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size_cached_value
1048576
browser.cache.disk.smart_size.first_run
false
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
2013010500
browser.startup.homepage_override.mstone
18.0
browser.tabs.loadInBackground
false
browser.tabs.onTop
false
dom.disable_window_flip
false
dom.disable_window_move_resize
true
dom.event.contextmenu.enabled
false
dom.max_chrome_script_run_time
40
dom.max_script_run_time
40
extensions.lastAppVersion
18.0
font.size.variable.x-western
18
gfx.blacklist.suggested-driver-version
Mesa 7.10.3
network.cookie.lifetimePolicy
1
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1358795738
places.history.expiration.transient_current_max_pages
98486
places.history.expiration.transient_optimal_database_size
123614658
plugin.disable_full_page_plugin_for_types
application/x-shockwave-flash,application/pdf
plugin.soname.list
print.printer_hp2100.print_bgcolor
false
print.printer_hp2100.print_bgimages
false
print.printer_hp2100.print_colorspace
default
print.printer_hp2100.print_command
lpr ${MOZ_PRINTER_NAME:+-P"$MOZ_PRINTER_NAME"}
print.printer_hp2100.print_downloadfonts
false
print.printer_hp2100.print_edge_bottom
14
print.printer_hp2100.print_edge_left
16
print.printer_hp2100.print_edge_right
16
print.printer_hp2100.print_edge_top
14
print.printer_hp2100.print_evenpages
true
print.printer_hp2100.print_footercenter
print.printer_hp2100.print_footerleft
&PT
print.printer_hp2100.print_footerright
&D
print.printer_hp2100.print_headercenter
print.printer_hp2100.print_headerleft
&T
print.printer_hp2100.print_headerright
&U
print.printer_hp2100.print_in_color
true
>> snipped much of printer settings to meet size limit
print.tmp.printerfeatures.PostScript/default.supports_spoolercommand_change
true
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.formdata
false
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.sanitizeOnShutdown
true
security.disable_button.openCertManager
false
security.disable_button.openDeviceManager
false
security.OCSP.disable_button.managecrl
false
security.warn_viewing_mixed
false
Graphics
Adapter Description
Tungsten Graphics, Inc -- Mesa DRI Intel(R) Ironlake Mobile
Device ID
Mesa DRI Intel(R) Ironlake Mobile
Driver Version
2.1 Mesa 8.0.4
GPU Accelerated Windows
0/1 Basic no information
Vendor ID
Tungsten Graphics, Inc
WebGL Renderer
Tungsten Graphics, Inc -- Mesa DRI Intel(R) Ironlake Mobile
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

cor-el
  • Top 10 Contributor
  • Moderator
10752 solutions 96760 answers

You can check if there are entries in the password manager with an empty user name.

Make sure that you haven't saved multiple (uppercase, lowercase) versions of that name and password.

You can try to remove the current password and re-add it by visiting the log in page.

Remove saved Password(s):

  • Edit > Preferences > Security: Passwords: "Saved Passwords" > "Show Passwords"

Modified by cor-el