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FireFox 18.0.1 crashes when I close a tab

Posted

Hi

Firefox 18.1.0 18.0.1 crashes constantly whenever I close a tab.

This is getting very frustrating I have used FF for several years now and would hate to have to find another browser. Any suggestions please.


Edited Firefox version number from 18.1.0 to 18.0.1

Modified by AliceWyman

Chosen solution

The crash report for the first Crash ID you furnished confirms that the problem is due to Norton:

https://crash-stats.mozilla.com/report/index/11f55616-9f0f-47b9-a163-a290b2130126
Firefox 18.0.1 Crash Report [@ coffplgn.dll@0x3715 ] 

Related Bug 783369 NEW --- Norton Confidential 2012/2013 crashes (couictlr.dll, coffplgn.dll)

This thread on the Norton forums has more information, so read it through:

One user posted that he was able to disable the Norton Toolbar extension in the Add-ons Manager by exiting Firefox completely instead of using the Restart button (if you see the Mozilla Crash Reporter, click "Quit Firefox") then start Firefox fresh. Another user posted that simply disabling Norton Safe Search fixed the problem. I don't use Norton products but I found some information here). The right workaround may have to do with what Norton software you have installed and the version.

If looks like a Norton fix for 2012 and 2013 products will be released the week of Feb 1 according to a post by Symantec employee Tony Weiss dated 01-25-2013 here: http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-18-Support-for-Norton-Toolbar/td-p/886714

Read this answer in context 5

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • iTunes Detector Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • BlackBerry WebSL Browser Plug-In
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Trouble shooting information followed by some crash reports
Application Basics
Name
Firefox
Version
18.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Norton Toolbar
2012.5.10.1
true
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Norton Vulnerability Protection
11.1.1.5 - 2
true
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
HP Smart Web Printing
4.51
false
smartwebprinting@hp.com
Skype Click to Call
6.5.0.11422
false
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.display.background_color
#C0C0C0
browser.display.use_system_colors
true
browser.history_expire_days.mirror
180
browser.places.smartBookmarksVersion
4
browser.startup.homepage
https://www.google.co.in/search?q=Economic+competitiveness+and+%E2%80%98green+skills%E2%80%99+development%3A+Issues+and+
browser.startup.homepage_override.buildID
20130116073211
browser.startup.homepage_override.mstone
18.0.1
dom.max_script_run_time
0
extensions.lastAppVersion
18.0.1
gfx.blacklist.suggested-driver-version
10.6
gfx.direct3d.prefer_10_1
true
keyword.URL
http://searchab.com/?aff=7&uid=87bd4d81-57c0-11e2-9396-ac728914c61f&q=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1357738992
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
places.last_vacuum
1299224602
print.print_printer
Send To OneNote 2010
print.printer_HP_Officejet_6300_series.print_bgcolor
false
print.printer_HP_Officejet_6300_series.print_bgimages
false
print.printer_HP_Officejet_6300_series.print_command
print.printer_HP_Officejet_6300_series.print_downloadfonts
false
print.printer_HP_Officejet_6300_series.print_edge_bottom
0
print.printer_HP_Officejet_6300_series.print_edge_left
0
print.printer_HP_Officejet_6300_series.print_edge_right
0
print.printer_HP_Officejet_6300_series.print_edge_top
0
print.printer_HP_Officejet_6300_series.print_evenpages
true
print.printer_HP_Officejet_6300_series.print_footercenter
print.printer_HP_Officejet_6300_series.print_footerleft
&PT
print.printer_HP_Officejet_6300_series.print_footerright
&D
print.printer_HP_Officejet_6300_series.print_headercenter
print.printer_HP_Officejet_6300_series.print_headerleft
&T
print.printer_HP_Officejet_6300_series.print_headerright
&U
print.printer_HP_Officejet_6300_series.print_in_color
true
print.printer_HP_Officejet_6300_series.print_margin_bottom
0.5
print.printer_HP_Officejet_6300_series.print_margin_left
0.5
print.printer_HP_Officejet_6300_series.print_margin_right
0.5
print.printer_HP_Officejet_6300_series.print_margin_top
0.5
print.printer_HP_Officejet_6300_series.print_oddpages
true
print.printer_HP_Officejet_6300_series.print_orientation
0
print.printer_HP_Officejet_6300_series.print_page_delay
50
print.printer_HP_Officejet_6300_series.print_pagedelay
500
print.printer_HP_Officejet_6300_series.print_paper_data
9
print.printer_HP_Officejet_6300_series.print_paper_height
11.00
print.printer_HP_Officejet_6300_series.print_paper_size_type
0
print.printer_HP_Officejet_6300_series.print_paper_size_unit
1
print.printer_HP_Officejet_6300_series.print_paper_width
8.50
print.printer_HP_Officejet_6300_series.print_reversed
false
print.printer_HP_Officejet_6300_series.print_scaling
1.00
print.printer_HP_Officejet_6300_series.print_shrink_to_fit
true
print.printer_HP_Officejet_6300_series.print_to_file
false
print.printer_HP_Officejet_6300_series.print_unwriteable_margin_bottom
0
print.printer_HP_Officejet_6300_series.print_unwriteable_margin_left
0
print.printer_HP_Officejet_6300_series.print_unwriteable_margin_right
0
print.printer_HP_Officejet_6300_series.print_unwriteable_margin_top
0
print.printer_Send_To_OneNote_2010.print_bgcolor
false
print.printer_Send_To_OneNote_2010.print_bgimages
false
print.printer_Send_To_OneNote_2010.print_command
print.printer_Send_To_OneNote_2010.print_downloadfonts
false
print.printer_Send_To_OneNote_2010.print_edge_bottom
0
print.printer_Send_To_OneNote_2010.print_edge_left
0
print.printer_Send_To_OneNote_2010.print_edge_right
0
print.printer_Send_To_OneNote_2010.print_edge_top
0
print.printer_Send_To_OneNote_2010.print_evenpages
true
print.printer_Send_To_OneNote_2010.print_footercenter
print.printer_Send_To_OneNote_2010.print_footerleft
&PT
print.printer_Send_To_OneNote_2010.print_footerright
&D
print.printer_Send_To_OneNote_2010.print_headercenter
print.printer_Send_To_OneNote_2010.print_headerleft
&T
print.printer_Send_To_OneNote_2010.print_headerright
&U
print.printer_Send_To_OneNote_2010.print_in_color
true
print.printer_Send_To_OneNote_2010.print_margin_bottom
0.5
print.printer_Send_To_OneNote_2010.print_margin_left
0.5
print.printer_Send_To_OneNote_2010.print_margin_right
0.5
print.printer_Send_To_OneNote_2010.print_margin_top
0.5
print.printer_Send_To_OneNote_2010.print_oddpages
true
print.printer_Send_To_OneNote_2010.print_orientation
0
print.printer_Send_To_OneNote_2010.print_page_delay
50
print.printer_Send_To_OneNote_2010.print_paper_data
9
print.printer_Send_To_OneNote_2010.print_paper_height
11.00
print.printer_Send_To_OneNote_2010.print_paper_size_type
0
print.printer_Send_To_OneNote_2010.print_paper_size_unit
1
print.printer_Send_To_OneNote_2010.print_paper_width
8.50
print.printer_Send_To_OneNote_2010.print_reversed
false
print.printer_Send_To_OneNote_2010.print_scaling
1.00
print.printer_Send_To_OneNote_2010.print_shrink_to_fit
true
print.printer_Send_To_OneNote_2010.print_to_file
false
print.printer_Send_To_OneNote_2010.print_unwriteable_margin_bottom
0
print.printer_Send_To_OneNote_2010.print_unwriteable_margin_left
0
print.printer_Send_To_OneNote_2010.print_unwriteable_margin_right
0
print.printer_Send_To_OneNote_2010.print_unwriteable_margin_top
0
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
3
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) HD Graphics Family
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
Adapter RAM
Unknown
Device ID
0x0116
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
Driver Date
3-25-2011
Driver Version
8.15.10.2342
GPU #2 Active
false
GPU Accelerated Windows
1/1 Direct3D 10
Vendor ID
0x8086
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics Family)
AzureCanvasBackend
direct2d
AzureContentBackend
direct2d
AzureFallbackCanvasBackend
cairo
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0
Crash reports
bp-d4d059e7-82c6-4902-b7b7-7beae213012424/01/20135:53 PMbp-eb2c2bcc-3cb3-4a1a-b06d-fd21f213012424/01/20135:52 PMbp-8c2277e4-5704-4955-954c-b6253213012424/01/20135:51 PMbp-bbfd80a9-dd63-421a-b451-33298213012424/01/20135:41 PMbp-da7d0d24-b5d0-41a7-9e7e-916d7213012424/01/20135:40 PMbp-87a49d30-9f28-4c89-b8ab-a8888213012424/01/20135:38 PMbp-bed1f23b-aa2b-49d0-b0db-6cebc213012424/01/20135:37 PMbp-9ed5f080-be51-481d-98e9-e94c2213012424/01/20133:54 PM059a532b-9e17-400c-ab46-2a769a66a2e624/01/201311:33 AMbp-133948a1-ec80-42eb-881b-b6950213012424/01/201310:45 AMbp-e5c2b521-0fdd-4871-9efd-979d8213012424/01/201310:43 AMbp-7a70921a-8f24-4784-8438-829cb213012424/01/201310:43 AMbp-d39e6c5f-ba8c-4deb-824c-ec19f213012424/01/20136:33 AMbp-e450485c-62cc-43d2-b398-7ee8b213012424/01/20136:16 AMbp-865ae69d-5ac1-475b-9615-aacc3213012424/01/20136:16 AMbp-67facdb3-6ef1-40cb-9b51-0a16f213012323/01/20137:46 PMbp-a247bf9a-9098-462c-9d5b-a1bd7213012323/01/20137:46 PMbp-4799d92d-2997-4477-8aad-0e767213012323/01/20136:50 PMbp-72ff58f5-d527-4f02-901c-f9b01213012323/01/20136:04 PMbp-29e6a15b-d7bf-4381-a39f-bdb0c213012323/01/20134:58 PMbp-5c05635e-d498-4a6f-b673-1e26b213012222/01/20138:15 PMbp-0e88fd9d-6bee-4c90-a61a-8ada2213012222/01/20138:12 PMbp-1ae435fc-4150-4d18-8ddf-767b0213012222/01/20138:10 PMbp-f2559eab-0431-48a7-a9ed-8572d213012222/01/20136:47 PMbp-162c4423-90c3-40c7-bd0e-53daf213012222/01/20136:05 PMbp-03d91887-2d8f-407a-98a8-18c64213012222/01/20135:27 PMbp-4e659051-7155-46ee-a25e-7f7d6213012222/01/201311:48 AM162a0d9e-fbc0-413b-9de0-955c85233e7e20/01/20134:05 PMbp-8f73e498-9283-48ab-81fa-62d17213012020/01/20133:59 PMbp-93b13d6e-4359-44b4-bd72-fac94213012020/01/20133:19 PMbp-eab4329d-2d38-447b-82d5-099ff213012020/01/20136:41 AMbp-aebcf2c2-95fc-4898-b698-674ff213012020/01/20136:37 AMbp-4ea4bf60-e7fd-4d11-a70d-1eb99213012020/01/20136:36 AMb88eed23-e0a0-4330-aeef-a925ca85b3e720/01/20136:35 AMbp-ad450780-d873-4679-96b5-03a9e2130119

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3018 answers

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

cor-el
  • Top 10 Contributor
  • Moderator
10754 solutions 96786 answers

Helpful Reply

The crashes can possibly be caused by Norton software like Norton Confidential or Norton Identity Safe if the crashes have coFFPlgn.dll or couictlr.dll in the crash signature or the crash report (bug 783369).

Disable the Norton Toolbar and possibly other Norton extensions in Firefox to see if that helps.

Question owner

Thank you very much for responding here are the crash reports

I also attempted to disable the Norton Extension but FF keeps crashing when I try to restart meaning that the changes do not take effect.

   bp-11f55616-9f0f-47b9-a163-a290b213012626/01/20133:48 PMbp-3c573f32-067a-48e6-90d2-aaa1d213012626/01/20133:47 PMbp-611644c6-19f2-402e-b095-1a20d213012626/01/20133:47 PMbp-1b7dccf2-254c-4276-8e95-06fb6213012626/01/20133:47 PMbp-9792cb7d-a829-4508-b131-51189213012626/01/20133:35 PMbp-6622ff01-d98c-4e30-96b4-795a9213012626/01/20139:54 AMbp-c64e125e-3d60-4c37-a0c5-d4c0a213012626/01/20138:40 AMbp-6044f443-8a3b-4f40-9873-092e4213012525/01/20134:04 PMbp-2eeb838a-7704-40d3-98ee-bfd74213012525/01/20133:49 PMbp-a3610971-1a1a-482b-99b1-dd538213012424/01/20138:06 PMbp-57cdecf0-1ccd-4a48-8554-f072e213012424/01/20137:27 PMbp-5c0f3451-0a43-4061-bb92-3c799213012424/01/20136:13 PMbp-d4d059e7-82c6-4902-b7b7-7beae213012424/01/20135:53 PM
AliceWyman
  • Top 25 Contributor
  • Moderator
191 solutions 1967 answers

Chosen Solution

The crash report for the first Crash ID you furnished confirms that the problem is due to Norton:

https://crash-stats.mozilla.com/report/index/11f55616-9f0f-47b9-a163-a290b2130126
Firefox 18.0.1 Crash Report [@ coffplgn.dll@0x3715 ] 

Related Bug 783369 NEW --- Norton Confidential 2012/2013 crashes (couictlr.dll, coffplgn.dll)

This thread on the Norton forums has more information, so read it through:

One user posted that he was able to disable the Norton Toolbar extension in the Add-ons Manager by exiting Firefox completely instead of using the Restart button (if you see the Mozilla Crash Reporter, click "Quit Firefox") then start Firefox fresh. Another user posted that simply disabling Norton Safe Search fixed the problem. I don't use Norton products but I found some information here). The right workaround may have to do with what Norton software you have installed and the version.

If looks like a Norton fix for 2012 and 2013 products will be released the week of Feb 1 according to a post by Symantec employee Tony Weiss dated 01-25-2013 here: http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-18-Support-for-Norton-Toolbar/td-p/886714

Question owner

Hi Thanks very much it is now fixed. I disable Nortons safe search and tool bar.

I couldn't close FF without it crashing so I closed it through the crash report but it still didn't make the changes.

I then closed it again through the crash report and restarted my laptop then restarted FF and this did the trick. Thanks

AliceWyman
  • Top 25 Contributor
  • Moderator
191 solutions 1967 answers

You're welcome, belindas.

Thanks for letting us know that you were able to work around the problem by disabling the Norton Toolbar extension and Norton Safe Search ... which finally took effect after closing Firefox through the Mozilla Crash Reporter, then restarting your computer and finally restarting Firefox.

bumpersticker 0 solutions 1 answers

I have Norton 360 on two Windows 7 systems running Firefox 18.0.1. I have run Norton update. Firefox is almost unusable on one system because it crashes on most tab closes, but the other system is fine. The crashes are somewhat random, though prevalent. Could it be a memory leak issue?

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3018 answers

The update released by Norton is for the 2013 products, if you have the 2013 version please let us know so we can further escalate this. If you have the 2012 version, please wait for an update. Thanks!