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After using CC cleaner, i am unable to use Firefox18, but still can use Firefox after reinstalling FX17. What do you think is causing this?

renten10er77
renten10er77
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As above. I think that the CC cleaner somehow corrupted the startup files/sequence of FFox when it cleared the internet cache. Tried solutions heretofore listed including retrieval of profile. The command is simply not executed in wnd expl. Just to be clear, clicking on all firefox icons for firefox 18---Nothing happens.

As above. I think that the CC cleaner somehow corrupted the startup files/sequence of FFox when it cleared the internet cache. Tried solutions heretofore listed including retrieval of profile. The command is simply not executed in wnd expl. Just to be clear, clicking on all firefox icons for firefox 18---Nothing happens.

All Replies (3)

iamjayakumars
iamjayakumars
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If your clear the registry in ccleaner, it may be affected Firefox registry.

________________________________________________________________________________

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
  3. Now, uninstall Firefox by following the steps mentioned in the Uninstall Firefox article.

IMPORTANT: On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox user profile data will be removed from your computer.

After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:

  • (On 32-bit Windows) C:\Program Files\Mozilla Firefox
  • (On 64-bit Windows) C:\Program Files (x86)\Mozilla Firefox
  1. Go to the Windows Start menu and click on "Computer".
  2. In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
  3. Find the "Program Files (x86)" folder or "Program Files" folder.
    • On 32-bit Windows, double-click the Program Files folder to open it.
    • On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the Program Files (x86) folder.
  4. Look for a Mozilla Firefox folder. If you find one, right-click it and select Delete and confirm that you want to move the folder to the Recycle Bin.

Now, go ahead and reinstall Firefox:

  1. Double-click the downloaded installation file and go through the steps of the installation wizard.
  2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

renten10er77
renten10er77 Question owner
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Further adventures. Now FF 17 won't load either. i forgot to mention earlier that i cannot uninstall FF18 through control panel. I'll try doing a clean install as instructed below your comment. Thankyou.

renten10er77
renten10er77 Question owner
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Clean install of FF17 worked. I better leave well enough alone for now. Thank you forum present and past contributors.