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Firefox 18 does not update the norton tool bar to 2013.2.3.1. is there a way to manually do this ?

Posted

I have the latest versions of both Firefox and Norton Internet Security, have rebooted many times and still no Norton toolbar. The add-ons screen does not list the 2013.2.3.1 version, only the previous version that is disabled. Is there a way to force this update?

thanks kilgore

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.10.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • Garmin Communicator Plug-In 4.0.4.0
  • NPWLPG
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Application Basics
Name
Firefox
Version
18.0.1
User Agent
Mozilla/5.0 (Windows NT 6.2; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
DownloadHelper
4.9.13
true
{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Garmin Communicator
4.0.4
true
{195A3098-0BD5-4e90-AE22-BA1C540AFD1E}
Ghostery
2.8.4
true
firefox@ghostery.com
Norton Vulnerability Protection
11.1.1.5 - 2
true
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Personas
1.6.2
true
personas@christopher.beard
RAMBack
1.0
true
ramback@pavlov.net
United States English Spellchecker
6.0
true
en-US@dictionaries.addons.mozilla.org
Adobe Acrobat - Create PDF
1.2
false
web2pdfextension@web2pdf.adobedotcom
Norton Toolbar
2013.1.0.32
false
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.search.useDBForOrder
true
browser.startup.homepage
https://news.google.com/nwshp?hl=en&tab=mn
browser.startup.homepage_override.buildID
20130116073211
browser.startup.homepage_override.mstone
18.0.1
browser.tabs.onTop
false
browser.zoom.full
false
dom.mozApps.used
true
extensions.lastAppVersion
18.0.1
font.internaluseonly.changed
false
font.minimum-size.x-western
14
font.size.fixed.x-western
16
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1358051269
places.history.expiration.transient_current_max_pages
104858
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) HD Graphics 4000
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Adapter RAM
Unknown
Device ID
0x0166
Direct2D Enabled
Blocked for your graphics driver version.
DirectWrite Enabled
false (6.2.9200.16433)
Driver Date
8-1-2012
Driver Version
8.982.6.0
GPU #2 Active
false
GPU Accelerated Windows
1/1 Direct3D 9
Vendor ID
0x8086
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics 4000)
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

philipp
  • Top 10 Contributor
  • Moderator
2046 solutions 8905 answers

Chosen Solution

hello kilgore, please refer to https://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-18-Support-for-Norton-Toolbar/td-p/886714

Question owner

Norton updates to 20.1.0.24 and the software claims I am running the latest version. Maybe its a Windows 8 with Firefox issue. The toolbar works fine in Internet Explorer 10

Question owner

Problem Solved !! The problem was not with Firefox but with the version of Norton Internet Security I was running. I bought this version ( 2013 ) off of ebay but it would not update to the latest version. I had to download the try and buy version from the Norton site, un-install the program and then re-install it to get the latest version of the program. Now everything is working and updating properly. Best of all I don't have to remember all the obscure logins I generate.

thanks to madperson for the advice.

kilgore