Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Page number and page range have disappeared from print dialog


Hello, suddenly in Firefox the print dialog is odd. There are no longer options on the main box for page range and # of pages to print, and many of the other options in the pull down are just blank. This happens with more than one printer, and NOT with those printers in Acrobat, Word etc. so I'm pretty sure it's Firefox. I am in Mac 10.6.8 with the latest Firefox 18.0.1. Thank you.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Amazon MP3 Downloader Plugin 1.0.17
  • Garmin Communicator Plug-in Version
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • WebEx64 General Plugin Container Version 202
  • 5.1.10411.0
  • iPhoto6
  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • DivX VOD Helper Plug-in
  • DivX Plus Web Player version
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Coupons Inc., Coupon Printing FireFox Plugin
  • eMusic DLM
  • RealPlayer Plugin


  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Question owner

Continuing my question, here is a screen shot of the now incomplete print dialog. Has anyone seen this before? Thank you for any ideas.

  • Top 10 Contributor
  • Moderator
10755 solutions 96800 answers

Do you mean that that window is cut off like in your screenshot?

Try to disable hardware acceleration in Firefox.

Question owner

thank you. no, the screenshot is not the issue. This is an image of what a normal print dialog box looks like, and what mine used to look like too. See it has options for page range and copies in the top section. Suddenly, those options have disappeared from my box, so I am always stuck printing the whole thing.

  • Top 10 Contributor
  • Moderator
10755 solutions 96800 answers

Any luck with resetting print prefs on the about:config page?

Question owner

Thank you. I tried that, no change. I see now that the page range and # pages has disappeared from the Safari print dialog box as well. But Chrome and non-browser software (Word, Xcel, Acrobat etc) still have those options correctly as always. What would impact JUST Firefox and Safari in this way? Does that suggest anything? Thank you for your help.