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site SSL works on Chrome, Safari, and FF for Linux and OS-X, but not FF for Windows 7 (or any Android browser)


I am setting up a website with SSL: https://coalitionportelgin.ca The SSL connection works (and intermediate certificates are retrieved) in Chrome on Linux, OS-X, and Windows 7; ChromeOS; Firefox (18.0) on OS-X and Linux; and Safari on OS-X, iOS, and Windows.

However, I am still getting connection errors on Firefox 18.0 on Windows 7 and on all Android browsers, with "This Connection is Untrusted...because no issuer chain was provided."

This diagnostic tool shows the certificate chain is being pulled, but still reports "Unable to get the local issuer of the certificate. The issuer of a locally looked up certificate could not be found."


Intermediate certificate is installed:

$ ls /etc/ssl/certs |grep GandiStandardSSLCA.pem GandiStandardSSLCA.pem

And it is being pointed to:

$ grep -i -r "SSLCertificateChainFile" /etc/apache2/ /etc/apache2/sites-available/000-coalitionportelgin.ca-ssl: SSLCertificateChainFile /etc/ssl/certs/GandiStandardSSLCA.pem /etc/apache2/sites-enabled/000-coalitionportelgin.ca-ssl: SSLCertificateChainFile /etc/ssl/certs/GandiStandardSSLCA.pem /etc/apache2/httpd.conf: SSLCertificateChainFile /etc/ssl/certs/GandiStandardSSLCA.pem

For good measure, the intermediate and root certificates have also been appended to the server certificate.

I have followed all steps indicated by the cert provider, as well as other sources, and have spent hours troubleshooting this. I don't see anything more to be done. Is this a problem of server configuration (and if so, what?) or is this a problem that I can't do anything about?

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  • Shockwave Flash 11.5 r502
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  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:18.0) Gecko/20100101 Firefox/18.0

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10759 solutions 96840 answers

Try to ask advice about web development at the MozillaZine "Web Development/Standards Evangelism" forum.

The helpers at that forum are more knowledgeable about web development issues.
You need to register at the MozillaZine forum site in order to post at that forum.

Question owner

Thanks I'll try that. I neglected to mention that the cert also works fine with IE. This is a weird problem.