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After Firefox 12, some fields in forms in our help desk application do not display correctly. They appear as horizontal scroll fields instead.

Posted

We use a Help Desk system at work (BMC Remedy IT Service Management). In version 12 of Firefox, all fields are displayed correctly in the form. However, if I upgrade to any version greater than 12, some of the fields display as horizontal scroll fields (without showing the data in them). As such, I am forced to stay on version 12 for work.

Chosen solution

Found this is actually a problem with the BMC Remedy system in use (version 7.1). Here are details if anyone is interested: https://communities.bmc.com/communities/message/256456

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • LogMeIn, Inc. Remote Access Components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Picasa plugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.6.636
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.2"
  • 5.1.10411.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0

More Information

I have some screenshots which I can provide to illustrate this if it would help.

Chosen Solution

Found this is actually a problem with the BMC Remedy system in use (version 7.1). Here are details if anyone is interested: https://communities.bmc.com/communities/message/256456