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Firefox freezes with Flash player or HTML 5 when watching videos on Youtube

Posted

Hello everyone, This is driving me crazy! I've been trying to fix this a couple of times but no luck.

I'm trying to watch youtube videos on firefox and so whenever i try to enable flash player it just freezes my firefox...

I've uninstalled flash, installed latest/oldest, uninstalled firefox, restarted my comp, deleted the directory, disabled hardware acceleration, cleared cache and no luck...

When I use html 5 it doesn't freeze though I don't want to use it because it doesn't have 240p quality option.

Sometimes when flash player is enabled it doesn't freeze instantly only when i enable html5, play a video, close it then enable flash player addon then load the video which doesn't freeze until 3 mintues then freezes completely.

Ideas? Thank you.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0) AppleWebKit/537.11 (KHTML, like Gecko) Chrome/23.0.1271.97 Safari/537.11

More Information

Application Basics
Name
Firefox
Version
17.0.1
User Agent
Mozilla/5.0 (Windows NT 6.0; rv:17.0) Gecko/20100101 Firefox/17.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Microsoft .NET Framework Assistant
0.0.0
true
{20a82645-c095-46ed-80e3-08825760534b}
Vagex Firefox Add-On
1.5.6
true
ffaddon@vagex.com
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
61440
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20121128204232
browser.startup.homepage_override.mstone
17.0.1
extensions.lastAppVersion
17.0.1
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
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privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
ATI Mobility Radeon HD 3400 Series
Vendor ID
0x1002
Device ID
0x95c4
Adapter RAM
Unknown
Adapter Drivers
atidxx32 atidxx64 atiumdag atiumdva atiumd64 atiumd6a atitmm64
Driver Version
8.501.0.0
Driver Date
6-2-2008
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
DirectWrite Enabled
false (0.0.0.0)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
AzureCanvasBackend
cairo
AzureFallbackCanvasBackend
none
AzureContentBackend
none
JavaScript
Incremental GC
1
Accessibility
Activated
1
Prevent Accessibility
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Library Versions
Expected minimum version
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NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
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3.13.6.0
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3.13.6.0 Basic ECC
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NSS S/MIME
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Yousef 15 solutions 71 answers

Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox are most probably caused by a recent Flash 11.3 update and/or a malfunctioning Real Player browser plugin.

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:

Flash Plugin - Keep it up to date and troubleshoot problems

Adobe Flash plugin has crashed - Prevent it from happening again

Flash 11.3 doesn't load video in Firefox

Other, more technical information about these issues can be found under these Links:

http://forums.adobe.com/thread/1018071?tstart=0

http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html


Please tell us if this helped!

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Question owner

yalam96 , I've tried these and it doesn't work... And i'm telling you it doesn't happen with only the latest flash.. I also tried downgrading and this happen so don't give me tutorials about flash 11.5....

cor-el, I don't get how that's supposed to help me? I don't want to use my pc on Safe mode with networking and besides my connection doesn't work on that mode.

I really need helpful answers and i'm very tired of trying.

Thanks.

justlou 0 solutions 15 answers

I had the same problems. My solution was to ditch FF 17 and downgrade to FF 16. I don't have any issues with 16, but I have little faith this will be fixed soon since I tried FF 18 beta, and it crashes all the time too. I may start using Chrome if FF doesn't become stable again.

Question owner

I downgraded all the way to Firefox 2 and it still freezes... I even tried the latest Firefox 18 beta and same thing ; (

Question owner

It seems that what could have caused it is that I always manually hit the power off switch instead of [ start > -- > Shutdown ] which might have corrupted files or probably didn't install flash correctly.

After I uninstalled - [ start - shutdown ] installed Firefox/Flash and again [ start - shutdown ] it seems that it loads longer then freezes.

I guess switching it off from the power button manually was a habit which no longer will persist.

semnc 0 solutions 11 answers

Have any of you tried activating the task manager and seeing if something is using most of your computer resources. Firefox's plugin-container.exe is pulling 99% of the CPU resources when this happens to me. Mozilla has not acknowledged this as a problem yet though it appears to have been going on for some time. Chrome plays the suspect videos fine.

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

You can do a check for problems with current Flash plugin versions and try these:

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin
  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
semnc 0 solutions 11 answers

Helpful Reply

cor-el, I believe that I have tried all of that. and the RealPlayer level is 16.01+. Can you or someone at firefox reproduce the problem with the link included? Thanks

http://www.washingtonpost.com/blogs/innovations/wp/2013/05/10/the-ways-of-silicon-valley/?wpisrc=nl_tech_b

Modified by semnc