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Imbeded Video has sound, but partial or no video.

Posted

After viewing imbedded videos for a time, the video ends up going away, but I still have sound. (So I know it's playing the video.) Doesn't seem to matter what site I'm on, the video ends up as a half screen or less, or black screen. I can shut down Firefox and restart it, and all is well again for a time. I get no error message since the video is playing even if I can't see the video part of it, and I can't seem to find any problems anywhere on the system that would be causing this. Since all comes back to normal with a restart of Firefox, I thought this would be a good place to start looking for a fix.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Plug-in for detecting Nero Kwik Media.
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Winamp Application Detector
  • 5.1.10411.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

Application Basics
Name
Firefox
Version
17.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.2.1
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Add-on Compatibility Reporter
2.0
true
compatibility@addons.mozilla.org
Adobe Acrobat - Create PDF
1.2
true
web2pdfextension@web2pdf.adobedotcom
Norton Toolbar
2013.2.2.3
true
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Norton Vulnerability Protection
11.1.1.5 - 3
true
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
RealPlayer Browser Record Plugin
15.0.6
true
{0153E448-190B-4987-BDE1-F256CADA672F}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.search.useDBForOrder
true
browser.startup.homepage
http://www.hexappeal.net/
browser.startup.homepage_override.buildID
20121128204232
browser.startup.homepage_override.mstone
17.0.1
browser.tabs.loadInBackground
false
browser.tabs.onTop
false
extensions.checkCompatibility
false
extensions.checkCompatibility.10.0
false
extensions.checkCompatibility.10.0a
false
extensions.checkCompatibility.11.0
false
extensions.checkCompatibility.11.0a
false
extensions.checkCompatibility.12.0
false
extensions.checkCompatibility.12.0a
false
extensions.checkCompatibility.3.6
false
extensions.checkCompatibility.3.6b
false
extensions.checkCompatibility.3.6p
false
extensions.checkCompatibility.3.6pre
false
extensions.checkCompatibility.3.7a
false
extensions.checkCompatibility.4.0
false
extensions.checkCompatibility.4.0b
false
extensions.checkCompatibility.4.0p
false
extensions.checkCompatibility.4.0pre
false
extensions.checkCompatibility.4.2
false
extensions.checkCompatibility.4.2a
false
extensions.checkCompatibility.4.2b
false
extensions.checkCompatibility.4.2p
false
extensions.checkCompatibility.4.2pre
false
extensions.checkCompatibility.5.0
false
extensions.checkCompatibility.5.0a
false
extensions.checkCompatibility.5.0b
false
extensions.checkCompatibility.5.0p
false
extensions.checkCompatibility.5.0pre
false
extensions.checkCompatibility.6.0
false
extensions.checkCompatibility.6.0a
false
extensions.checkCompatibility.7.0
false
extensions.checkCompatibility.7.0a
false
extensions.checkCompatibility.8.0
false
extensions.checkCompatibility.8.0a
false
extensions.checkCompatibility.9.0
false
extensions.checkCompatibility.9.0a
false
extensions.checkCompatibility.nightly
false
extensions.lastAppVersion
17.0.1
gfx.direct3d.prefer_10_1
true
network.cookie.cookieBehavior
1
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1356970703
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
134197574
print.print_printer
HP Photosmart D5300 series
print.printer_HP_Photosmart_D5300_series.print_bgcolor
false
print.printer_HP_Photosmart_D5300_series.print_bgimages
false
print.printer_HP_Photosmart_D5300_series.print_command
print.printer_HP_Photosmart_D5300_series.print_downloadfonts
false
print.printer_HP_Photosmart_D5300_series.print_edge_bottom
0
print.printer_HP_Photosmart_D5300_series.print_edge_left
0
print.printer_HP_Photosmart_D5300_series.print_edge_right
0
print.printer_HP_Photosmart_D5300_series.print_edge_top
0
print.printer_HP_Photosmart_D5300_series.print_evenpages
true
print.printer_HP_Photosmart_D5300_series.print_footercenter
print.printer_HP_Photosmart_D5300_series.print_footerleft
&PT
print.printer_HP_Photosmart_D5300_series.print_footerright
&D
print.printer_HP_Photosmart_D5300_series.print_headercenter
print.printer_HP_Photosmart_D5300_series.print_headerleft
&T
print.printer_HP_Photosmart_D5300_series.print_headerright
&U
print.printer_HP_Photosmart_D5300_series.print_in_color
true
print.printer_HP_Photosmart_D5300_series.print_margin_bottom
0.5
print.printer_HP_Photosmart_D5300_series.print_margin_left
0.5
print.printer_HP_Photosmart_D5300_series.print_margin_right
0.5
print.printer_HP_Photosmart_D5300_series.print_margin_top
0.5
print.printer_HP_Photosmart_D5300_series.print_oddpages
true
print.printer_HP_Photosmart_D5300_series.print_orientation
0
print.printer_HP_Photosmart_D5300_series.print_page_delay
50
print.printer_HP_Photosmart_D5300_series.print_paper_data
1
print.printer_HP_Photosmart_D5300_series.print_paper_height
11.00
print.printer_HP_Photosmart_D5300_series.print_paper_size_type
0
print.printer_HP_Photosmart_D5300_series.print_paper_size_unit
0
print.printer_HP_Photosmart_D5300_series.print_paper_width
8.50
print.printer_HP_Photosmart_D5300_series.print_reversed
false
print.printer_HP_Photosmart_D5300_series.print_scaling
1.00
print.printer_HP_Photosmart_D5300_series.print_shrink_to_fit
true
print.printer_HP_Photosmart_D5300_series.print_to_file
false
print.printer_HP_Photosmart_D5300_series.print_unwriteable_margin_bottom
0
print.printer_HP_Photosmart_D5300_series.print_unwriteable_margin_left
0
print.printer_HP_Photosmart_D5300_series.print_unwriteable_margin_right
0
print.printer_HP_Photosmart_D5300_series.print_unwriteable_margin_top
0
print.printer_hp_deskjet_960c.print_bgcolor
false
print.printer_hp_deskjet_960c.print_bgimages
false
print.printer_hp_deskjet_960c.print_command
print.printer_hp_deskjet_960c.print_downloadfonts
false
print.printer_hp_deskjet_960c.print_edge_bottom
0
print.printer_hp_deskjet_960c.print_edge_left
0
print.printer_hp_deskjet_960c.print_edge_right
0
print.printer_hp_deskjet_960c.print_edge_top
0
print.printer_hp_deskjet_960c.print_evenpages
true
print.printer_hp_deskjet_960c.print_footercenter
print.printer_hp_deskjet_960c.print_footerleft
&PT
print.printer_hp_deskjet_960c.print_footerright
&D
print.printer_hp_deskjet_960c.print_headercenter
print.printer_hp_deskjet_960c.print_headerleft
&T
print.printer_hp_deskjet_960c.print_headerright
&U
print.printer_hp_deskjet_960c.print_in_color
true
print.printer_hp_deskjet_960c.print_margin_bottom
0.5
print.printer_hp_deskjet_960c.print_margin_left
0.5
print.printer_hp_deskjet_960c.print_margin_right
0.5
print.printer_hp_deskjet_960c.print_margin_top
0.5
print.printer_hp_deskjet_960c.print_oddpages
true
print.printer_hp_deskjet_960c.print_orientation
0
print.printer_hp_deskjet_960c.print_page_delay
50
print.printer_hp_deskjet_960c.print_paper_data
1
print.printer_hp_deskjet_960c.print_paper_height
11.00
print.printer_hp_deskjet_960c.print_paper_size_type
0
print.printer_hp_deskjet_960c.print_paper_size_unit
0
print.printer_hp_deskjet_960c.print_paper_width
8.50
print.printer_hp_deskjet_960c.print_reversed
false
print.printer_hp_deskjet_960c.print_scaling
1.00
print.printer_hp_deskjet_960c.print_shrink_to_fit
true
print.printer_hp_deskjet_960c.print_to_file
false
print.printer_hp_deskjet_960c.print_unwriteable_margin_bottom
0
print.printer_hp_deskjet_960c.print_unwriteable_margin_left
0
print.printer_hp_deskjet_960c.print_unwriteable_margin_right
0
print.printer_hp_deskjet_960c.print_unwriteable_margin_top
0
privacy.cpd.downloads
false
privacy.cpd.formdata
false
privacy.cpd.history
false
privacy.cpd.sessions
false
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce GTX 680
Vendor ID
0x10de
Device ID
0x1180
Adapter RAM
2048
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
9.18.13.697
Driver Date
10-2-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce GTX 680) -- OpenGL ES 2.0 (ANGLE 1.0.0.1242)
GPU Accelerated Windows
1/1 Direct3D 10
AzureCanvasBackend
direct2d
AzureFallbackCanvasBackend
cairo
AzureContentBackend
direct2d
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin