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MAC 10.8 - Firefox Crashes Often

Posted

I have completely removed Firefox 17.0.1, deleted my profile (firefox), reset firefox using the troubleshooting menu. But the issue continues, it is random and cannot find a certain task that causes the issue. Currently i also cannot access the preferences menu as this will cause firefox to crash. Been dealing with this for sometime and finally giving up. Only thing that I was trying to change was the home page.

Crash ID's:

bp-90418325-d6b1-47f0-9619-2bec6212122412/24/123:50 PM
bp-f25c4b18-1cf5-46cc-919f-3daf4212122412/24/123:47 PM
bp-444f1f8f-a0d8-464a-97b0-4b866212122412/24/123:41 PM
bp-71b83d44-c68a-42ec-bf3e-fe0f6212122412/24/123:40 PM
bp-21c55091-fb2c-4dcb-ad9e-152d0212122412/24/123:39 PM
bp-d34395e1-7140-47b4-8b52-da8ab212122412/24/123:39 PM
bp-fad22f13-ea4c-4d3f-8a69-aa374212122412/24/123:37 PM
A19D59F2-49C0-4CD8-84BF-FB3E9E482E8112/24/123:18 PM
bp-49e5eda5-1a74-481d-bec1-78733212122412/24/123:13 PM
bp-17f3e647-8985-4053-ad73-b85ff212122412/24/123:10 PM
bp-5be383d4-3b4f-4057-81ea-c8279212111511/14/1211:17 PM
bp-20d3d96d-9679-413e-b074-dab71212111511/14/1211:12 PM
bp-85a572ff-191f-42ab-b77e-1b56a212111511/14/1211:11 PM
bp-b9c8e2bc-baf5-44b0-88d9-9b809212110811/8/122:45 PM
4B1FABB4-EEBD-4B3A-B060-3432212EB29611/8/122:45 PM
ADF7A27A-CF1C-4C3B-8E79-C5C0FC41699111/4/1212:17 AM

Modified by cor-el

Chosen solution

Possibly related to iA Writer (that is the only thing I see with a Google search for iA and Mac that seems related).
I'm not on a Mac, but I've seen this crash signature before if I remember correctly (found it here: [/questions/925800], but no solution)

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • LogMeIn remote control components
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Simple plug-in that handles Citrix connection files
  • Microsoft Lync 2010 Meeting Join Plug-in

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

Application Basics
Name
Firefox
Version
17.0.1
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:17.0) Gecko/20100101 Firefox/17.0
Profile Folder
Show in Finder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20121128204232
browser.startup.homepage_override.mstone
17.0.1
extensions.lastAppVersion
17.0.1
gfx.blacklist.webgl.msaa
4
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Vendor ID
0x8086
Device ID
0x 116
WebGL Renderer
Intel Inc. -- Intel HD Graphics 3000 OpenGL Engine -- 2.1 APPLE-8.0.61
GPU Accelerated Windows
1/1 OpenGL
AzureCanvasBackend
quartz
AzureFallbackCanvasBackend
none
AzureContentBackend
none
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

The crashes are in an iA application.
If you have such a program on your Mac then try to uninstall it.

[@ ia@0x67fff] - Firefox 17.0.1 Crash Report - Report ID: 90418325-d6b1-47f0-9619-2bec62121224:

Question owner

Sorry, new to Apple products... So what do you mean by iA application? Like iA writer or something?

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

Chosen Solution

Possibly related to iA Writer (that is the only thing I see with a Google search for iA and Mac that seems related).
I'm not on a Mac, but I've seen this crash signature before if I remember correctly (found it here: [/questions/925800], but no solution)

Question owner

Found SpectorSoft was still installed from us testing a few months ago. Found that i lived in /usr/local/sps renamed the folder and killed the spsecure service. Be sure to rename to the folder first then kill the service, as the system will crash if done in the other order.

lanefree 0 solutions 9 answers

I have updated firefox, I have removed firefox and started over, and it still freezes. After trying several solutions found on the internet I have turned to other browsers as my solution. I have had firefox from it's beginnings, and only recently have I had issues with freezing for no reason. My issues started a year ago with an update for firefox that was flawed. Since this time nothing has worked, unchecked accelerate, removed profile, removal and re-installation. Firefox needs to be fixed by mozilla.

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

Hi lanefree

Can you please start a new thread for your question?

Then you can provide more information like your operating system and installed extensions and installed plugins.


A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: