X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

How do I remove Snap do search? It comes on everytime I try to use your browser?

Posted

I downloaded a program and I made sure the check boxes asking to install addons were disabled. Next thing I know I had a snap do toolbar on my firefox home page. I went to control panel and uninstalled the toolbar. now when I try to use firefox i get the snap do search page come on.

Additional System Details

Installed Plug-ins

  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Shockwave Flash 11.5 r502
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • AOL Update
  • Google Update
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • 4.1.10329.0
  • NPWLPG
  • npapicomadapter
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

David Tenser
  • Administrator
  • Moderator
32 solutions 294 answers

Hi SalsaDad1 (how many salsa dads are there?) :)

This was reported previously and the solution can be found in this thread: https://support.mozilla.org/en-US/questions/937750?esab=a&s=snap.do&r=0&as=s

Hope this helps. Happy holidays!

- David

AliceWyman
  • Top 25 Contributor
  • Moderator
190 solutions 1963 answers

The "removecomputermalware" page linked in the previous post includes complicated instructions and tells you, Make sure that you stick to the instruction, or any slight mistake will deliver undesired PC dysfunctions. Anytime you need professional help, you are welcome to contact 24/7 online computer help by starting a live chat here. ... which links to a support service that charges $69.95 per service incident.

Instead of following instructions on questionable Internet sites to remove unwanted or malicious software, see these KB articles instead:

Matt_G
  • Administrator
  • Moderator
380 solutions 1848 answers

Hey guys!

We worked with the snap.do folks to be sure their addon was respecting our addon policies. If you remove the addon by going to tools->addons it should be a clean uninstall. If not, please post some details so we can investigate. Details always help!

viandy 3 solutions 25 answers

Moderator removed link that references paid software that users may not necessarily need.

If your computer has been attacked by search.snap.do hijacker then what you should do it follow some manual steps. I can tell you that only running anti-virus application will not help you at all. Manual removal works in the majority of the cases. This is what you should do: 1. Check the Local Area Network (LAN) settings of your system 2. Check whether DNS settings have been changed by Redirect Virus 3. Check your Windows HOSTS file contents 4. Check Internet Explorer add-ons. Get rid of unknown or suspicious add-ons contained there 5. Use Kaspersky TDSSKiller (TDSS Killer) application to get rid of malware belonging to the clan of Rootkit.Win32.TDSS 6. Scan your system with decent anti-virus program and malware killer 7. Consider using CCleaner to delete unwanted system/temp files and browser cache 8. The last but not the least, reset your Router back to the factory default settings More information on how to do it can be found here

Modified by Shawn

oldcarman 0 solutions 1 answers

Turned my computer off last night and turned it on this am to find snap in firefox I got rid of it by uninstalling firefox and reinstalling, seems to work ok. Now problem I have is, where did it come from, luckily I did not have the snap toolbar...hope this helps if only as a quick fix...

leomartintsa 0 solutions 4 answers

I have removed this snap.do from my homepage



I have used this article help to get rid of this http://www.techsupportall.com/how-to-remove-snap-do-search-from-chrome-firefox-ie/