We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Thanks... Here are the 5 most recent of my crashes.

bp-4ed6d484-936a-4c6e-91bf-a336e2121210 12/10/2012 5:01 AM
41556879-8444-4b58-ade3-26c257652b6e 12/9/2012 4:31 PM
021c330b-6151-48c0-84f5-86ed89c1b872 12/9/2012 4:31 PM
087a8af0-ab78-4fed-8c18-de51a201460b 12/9/2012 4:07 PM
b7ed74d8-8480-40a5-a4e7-5eeae1a27544 12/8/2012 8:17 PM

That is a problem with the Flash plugin.

• https://crash-stats.mozilla.com/report/index/4ed6d484-936a-4c6e-91bf-a336e2121210

You can check for problems caused by recent Flash updates and try these:

• disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
• disable protected mode in Flash 11.3 and later
• disable hardware acceleration in the Flash plugin

• http://kb.mozillazine.org/Flash#Troubleshooting
• http://helpx.adobe.com/flash-player/kb/flash-player-113-crash-mozilla.html

I have the same problem and am about to shift to chrome permanently out of frustration!!!!!

Here are the 5 most recent of my crashes.

e53aff6a-817b-4812-bb11-f81879d01be4 12/11/2012 12:36 AM
d00e01ef-de2a-438e-ba84-60492c11918a 12/11/2012 12:36 AM
bp-fc36a2fb-4e9b-41fc-bcca-11b422121210 12/11/2012 12:34 AM
15e6b181-0fc7-4605-b1fd-aeb5041f9d57 12/11/2012 12:31 AM
2997511e-7436-4cdb-95cd-5373d6f8244f 12/11/2012 12:31 AM

I have read thru everything however I am not very computer savvy when it comes to this type of stuff. I was able to disable the hardware acceleration... As for the rest, is there a user friendly version for the rest... one for dummies?

I can no longer run Firefox on my Windows 8 computer. It crashes and freezes within 10 seconds of starting. I've tried uninstalling and reinstalling, and it's completely unusable.

I also want to add this is without opening a Flash site so i don't think Flash is the issue. I tried version 18 Beta, and it also crashes within seconds. I went back to version 16.0.2, and it works fine.

8388b1ef-33f0-4267-9896-2e489bf3bc45-browser 2/3/20136:57PM
8388b1ef-33f0-4267-9896-2e489bf3bc45         2/3/20136:57PM
96a43ed6-cf73-4a17-b519-6bab5970b7aa-browser 2/3/20136:56PM
96a43ed6-cf73-4a17-b519-6bab5970b7aa         2/3/20136:56 PM
3e8d839d-4a97-4ab1-972a-22e08c6c043f-browser 2/3/20134:54 PM

FLASH,FLASH,FLASH I downgraded to FF 16.0.1 http://www.oldapps.com/firefox.php?old_firefox=8333

I also have this problem. Windows 8 and Firefox don't seem to get along. Here are the 5 most recent crashes, but this happens several times a day, sometimes several times an hour. It is rather frustrating...  :(

bp-b0ad3977-73a6-41a2-980f-ed2f12130227 27/02/2013 10:16
bp-b3550bcd-c034-4299-8e85-1ea0a2130227 27/02/2013 09:53
bp-9224bb66-29cf-4c08-94b1-200132130226 26/02/2013 21:32
bp-dcc251e6-9db5-4686-b856-4a68a2130226 26/02/2013 21:21
bp-7f238d60-b2a1-412d-9f13-72eab2130226 26/02/2013 21:06

Please is anyone able to help? Thank you!

Hi dreamydaniel.

There is a problem on Windows 8 with Firefox 19 and AMD Radeon HD 6XXX/7XXX graphic display cards.

This issue is currently being investigated in bug 830531 (please do not comment in bug reports).

• Bug 830531 - [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340

If you have one of those display cards then best is to stay with or downgrade to Firefox 18.0.2 for now or try the Firefox 20 beta version that doesn't seem to be affected.

• https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/18.0.2/win32/en-US/
• http://www.mozilla.org/en-US/firefox/beta/

Hi. Here are some of my latest,,,

f3cc59bc-ef95-40f2-94d2-bdafd19cf1fe-flash 22/22/2013 3:51 PM
f3cc59bc-ef95-40f2-94d2-bdafd19cf1fe-flash 12/22/2013 3:51 PM
f3cc59bc-ef95-40f2-94d2-bdafd19cf1fe-browser 2/22/2013 3:51 PM
f3cc59bc-ef95-40f2-94d2-bdafd19cf1fe 2/22/2013 3:51 PM
c5941939-03c4-41ef-bad9-8c3af4cfa0ff 2/20/2013 10:36 AM

I have the most current flash. I cleared all my cache and history for flash as well.

Thank you for your help, Cor-el!  :)

Thanks to Cor-el

My problem was "protected mode" in flash player. I also run a Radeon HD7800 card, but the bug concerning certain Radeon cards does not seem to affect me.

I have the most current version of FF and all my plugins are up to date. Here are my latest 5 crashes,

I read the page on flash that was posted earlier in this topic but I am not completely computer literate. SO if someone can assist me I do appreciate it.

3ed5e8a5-88ed-416c-ab85-365bec15a6e73/3/20136:56 AM7673e6a9-5c43-4cee-9b0a-fb967531eb742/28/20138:08 AMf3cc59bc-ef95-40f2-94d2-bdafd19cf1fe-flash22/22/20133:51 PMf3cc59bc-ef95-40f2-94d2-bdafd19cf1fe-flash12/22/20133:51 PMf3cc59bc-ef95-40f2-94d2-bdafd19cf1fe-browser2/22/20133:51 PM

Thank you

This is the solution that helped me, supplied by Cor-el. Go to:

http://kb.mozillazine.org/Flash#Troubleshooting

Scroll down to "Disabling Protected Mode in Flash 11.3" and follow the instructions. It is just a matter of copying one file from the specified folder listed for your system (either 32 bit or 64, not both) to your desktop (or whatever folder you prefer) and opening it with "Notepad". Then type the extra line: ProtectedMode=0 and save it. Then go back to the original directory, rename the original file (I named it: mms-bak.cfg), and then copy your edited file into that directory. That's it. Then FIrefox should work, assuming your problem is the same that I had.