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why does flash keep crashing on my laptop but not on my pc?!

Posted

firefox will open and everything works until i load any fb games or videos, flash crashes.flash is good on my desktop pc. my laptop is brand new, firefox and flash are up to date, i'm sure flash is on. i dont know what to do. getting frustrated!!

Chosen solution

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0

More Information

Application Basics
Name
Firefox
Version
17.0
User Agent
Mozilla/5.0 (Windows NT 6.2; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Norton Toolbar
2013.2.2.3
false
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Norton Vulnerability Protection
11.1.1.5 - 3
false
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20121119183901
browser.startup.homepage_override.mstone
17.0
extensions.lastAppVersion
17.0
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1353743139
places.history.expiration.transient_current_max_pages
104184
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) HD Graphics
Vendor ID
0x8086
Device ID
0x0106
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Driver Version
9.17.10.2828
Driver Date
7-31-2012
Direct2D Enabled
false
DirectWrite Enabled
false (6.2.9200.16433)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics) -- OpenGL ES 2.0 (ANGLE 1.0.0.1242)
GPU Accelerated Windows
0
AzureCanvasBackend
cairo
AzureFallbackCanvasBackend
none
AzureContentBackend
none
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

cor-el
  • Top 10 Contributor
  • Moderator
10761 solutions 96861 answers

Chosen Solution

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin