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virus/spam pop-ups in email's "header and body" words

  • 2 replies
  • 3 have this problem
  • 5 views
  • Last reply by dglwow

dglwow
dglwow

Yesterday when I was using firefox 15 to retrieve my emails, I found the header words & some body words in the emails (like subject, date, & some words in the text body) were highlighted. As I moved the cursor to those hi-lite words, spam/virus pop-ups appeared - like you can make $xxx per month, a young girl face with enticing message, etc.

At first, I thought my firefox 15 was corrupted. I upgraded to firefox 17, and the same phenomenon is happening still.

I then had a live chat with earthlink.net tech support last night, thinking it was earthlink problem (see below). He saw the pop-ups on his screen also and suggested that I used IE to access my emails, which did not have those "surprised" pop-ups. Thus, he concluded that the problem is with firefox browser.

Since Mozilla/firefox do not have live chat. I need to resort to send you this email. My question is: Is my firefox browser very corrupted that I need to stop using it, and to delete everything related to mozilla/firefox in drive c?

Thanks much in advance George Ling

(Email removed by mod)

Yesterday when I was using firefox 15 to retrieve my emails, I found the header words & some body words in the emails (like subject, date, & some words in the text body) were highlighted. As I moved the cursor to those hi-lite words, spam/virus pop-ups appeared - like you can make $xxx per month, a young girl face with enticing message, etc. At first, I thought my firefox 15 was corrupted. I upgraded to firefox 17, and the same phenomenon is happening still. I then had a live chat with earthlink.net tech support last night, thinking it was earthlink problem (see below). He saw the pop-ups on his screen also and suggested that I used IE to access my emails, which did not have those "surprised" pop-ups. Thus, he concluded that the problem is with firefox browser. Since Mozilla/firefox do not have live chat. I need to resort to send you this email. My question is: Is my firefox browser very corrupted that I need to stop using it, and to delete everything related to mozilla/firefox in drive c? Thanks much in advance George Ling (Email removed by mod)

Modified by user633449

Chosen solution

hello george this sounds like a problem possibly caused by adware/malware on your pc. please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and do a full scan of your system with the security software that you have in place and/or a different tool like the free version of malwarebytes.

Troubleshoot Firefox issues caused by malware

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All Replies (2)

philipp
philipp
  • Moderator

Chosen Solution

hello george this sounds like a problem possibly caused by adware/malware on your pc. please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and do a full scan of your system with the security software that you have in place and/or a different tool like the free version of malwarebytes.

Troubleshoot Firefox issues caused by malware

dglwow
dglwow Question owner

Madperson, thanks much indeed. Your suggestion works!! I went to Firefox/Add-ons as well as Control Panel Add-Remove and deleted any unfamiliar additions & toolbars. Then restarted the PC. Those email pop-ups are gone now.

Three cheers to you to come to the rescue.