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I cannot download pdfs from FireFox on a Mac

Posted

Up until just a few days ago I could download pdfs from websites through Firefox. As far as I know I did not upgrade or change anything. I followed all of the tutorials, the Troubleshooting Information tips, deleted profile.ind files, added the PDF viewer 0.6.39 and that does not work.

I am on a Mac, OS 10.6.8

Firefox 17

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Version 3.10.2.10212
  • Google Talk Plugin Video Accelerator version:0.1.44.23
  • Box Edit
  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • WebEx64 General Plugin Container Version 203
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.4
  • Displays Java applet content, or a placeholder if Java is not installed.
  • 5.1.10411.0
  • iPhoto6
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Simple plug-in that handles Citrix connection files

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:17.0) Gecko/17.0 Firefox/17.0

More Information

Application Basics
Name
Firefox
Version
17.0
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:17.0) Gecko/17.0 Firefox/17.0
Profile Folder
Show in Finder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
DrupalForFirebug
0.0.8
true
DrupalForFirebug@drupal.org
Firebug
1.10.6
true
firebug@software.joehewitt.com
FireFTP
2.0.7
true
{a7c6cf7f-112c-4500-a7ea-39801a327e5f}
PDF Viewer
0.6.39
true
uriloader@pdf.js
Web Developer
1.2.2
true
{c45c406e-ab73-11d8-be73-000a95be3b12}
Adobe Acrobat - Create PDF
1.2
false
web2pdfextension@web2pdf.adobedotcom
CodeBurner for Firebug
1.6
false
firebug@tools.sitepoint.com
FireFTP button
1.1.1d
false
{9BAE5926-8513-417d-8E47-774955A7C60D}
Tab Utilities
1.2
false
tabutils@ithinc.cn
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.casesensitive
1
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
4
browser.search.useDBForOrder
true
browser.sessionstore.max_tabs_undo
15
browser.startup.homepage
http://www.asu.edu/
browser.startup.homepage_override.buildID
20121119183901
browser.startup.homepage_override.mstone
17.0
browser.tabs.warnOnClose
false
browser.tabs.warnOnOpen
false
dom.disable_open_during_load
false
extensions.lastAppVersion
17.0
gfx.blacklist.direct2d
3
gfx.blacklist.layers.direct3d9
3
keyword.URL
http://toolbar.inbox.com/search/dispatcher.aspx?tp=sf&tbid=80114&language=en&qkw=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1353955877
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
print.macosx.pagesetup-2
PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
print.print_bgcolor
false
print.print_bgimages
false
print.print_command
print.print_downloadfonts
false
print.print_evenpages
true
print.print_in_color
true
print.print_margin_bottom
0.5
print.print_margin_left
0.5
print.print_margin_right
0.5
print.print_margin_top
0.5
print.print_oddpages
true
print.print_orientation
0
print.print_page_delay
50
print.print_paper_data
0
print.print_paper_height
11.00
print.print_paper_size_type
1
print.print_paper_size_unit
0
print.print_paper_width
8.50
print.print_printer
print.print_reversed
false
print.print_scaling
1.00
print.print_shrink_to_fit
false
print.print_to_file
false
print.print_unwriteable_margin_bottom
17
print.print_unwriteable_margin_left
17
print.print_unwriteable_margin_right
17
print.print_unwriteable_margin_top
17
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Vendor ID
0x1002
Device ID
0x6740
WebGL Renderer
ATI Technologies Inc. -- ATI Radeon HD 6770M OpenGL Engine -- 2.1 ATI-1.6.42
GPU Accelerated Windows
1/1 OpenGL
AzureCanvasBackend
quartz
AzureFallbackCanvasBackend
none
AzureContentBackend
none
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

Madasan
  • Administrator
  • Moderator
6 solutions 65 answers

Hi elaineret,

What happens when you're trying to download PDFs, do you get an error message? Does it happen with only one website or more? It would be great if you could provide a little more details, they will be very helpful in understanding your issue.

Thanks!

Question owner

Basically what happens is the link to the pdf resolves as a url, but the pdf does not download or appear. So if I click on a link that is a pdf link, I get the complete url, but no pdf.

This is not restricted to one particular site, it is universal.

In Safari all links and pdf downloads work fine.

cor-el
  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

Helpful Reply

You can disable the Adobe Reader plugin in Firefox (Tools > Add-ons > Plugins) and use the external Adobe Reader application or Preview application instead.

  • Firefox > Preferences > Applications > Adobe PDF document : Use Adobe Reader

PDF files may also be found under another entry like Portable document.

berrimaglen 1 solutions 10 answers

Have tried all solutions i can find in this and other forums but since upgrading to mt lion can only read pdfs online but not open or download them in firefox - no issues with same sites/pdfs in safari, Any clues? Thank u

Modified by berrimaglen

berrimaglen 1 solutions 10 answers

Thank you Cor-el. Installed the Schubert plugin and ctrl click it to then open adobe reader, then save that. Tah