X
Tap here to go to the mobile version of the site.

Support Forum

how can i get firefox to allow norton 360 to work?

Posted

I upgraded to firefox 17 now my norton 360 won't work. how do i get back to a firefox that will let it work?

I upgraded to firefox 17 now my norton 360 won't work. how do i get back to a firefox that will let it work?

Chosen solution

Norton releases an update with each new Firefox version, usually on the same day that a new Firefox version is released. You need to run Norton Live Update several times to be sure that all updates are downloaded and installed. You can usually find the Norton update for the Firefox version by entering in Google "firefox 17 norton compatibility" (including the quotation marks) and substituting the current Firefox version number, if not Firefox 17.

Here is the information from Norton about compatibility with Firefox 17. Read it carefully.




Other - You should check your Plugins and update as needed.

  1. Check your Plugins - https://www.mozilla.org/en-US/plugincheck/
  2. Shockwave Flash 11.4 r402
Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Next Generation Java Plug-in 1.6.0_37 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • Google Update
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • 5.1.10411.0
  • GEPlugin
  • Google Updater pluginhttp://pack.google.com/
  • CouponNetwork Coupon Activator
  • NPWLPG
  • Office Live Update v1.5
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • npdnupdater2
  • npdnu
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • np-mswmp
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0

More Information

iamjayakumars 475 solutions 5852 answers

Helpful Reply

Make use of Firefox Norton Addons and Toolbar to access https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=v58055475_EndUserProfile_en_us&product=home&version=1&pvid=f-home https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=kb20100720113635EN_EndUserProfile_en_us&product=home&pvid=f-home&version=1&lg=en&ct=us https://community.norton.com/t5/Norton-Internet-Security-Norton/Firefox-12-Support-for-Norton-Toolbar/td-p/704071
TheOldFox 86 solutions 620 answers

Chosen Solution

Norton releases an update with each new Firefox version, usually on the same day that a new Firefox version is released. You need to run Norton Live Update several times to be sure that all updates are downloaded and installed. You can usually find the Norton update for the Firefox version by entering in Google "firefox 17 norton compatibility" (including the quotation marks) and substituting the current Firefox version number, if not Firefox 17.

Here is the information from Norton about compatibility with Firefox 17. Read it carefully.




Other - You should check your Plugins and update as needed.

  1. Check your Plugins - https://www.mozilla.org/en-US/plugincheck/
  2. Shockwave Flash 11.4 r402
Norton releases an update with each new Firefox version, usually on the same day that a new Firefox version is released. You need to run Norton Live Update several times to be sure that all updates are downloaded and installed. You can usually find the Norton update for the Firefox version by entering in Google '''''"firefox 17 norton compatibility"''''' (including the quotation marks) and substituting the current Firefox version number, if not Firefox 17. Here is the information from Norton about compatibility with Firefox 17. Read it carefully. *http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-17-Support-for-Norton-Toolbar/td-p/853416 ----------------------------- Other - You should check your Plugins and update as needed. #Check your Plugins - https://www.mozilla.org/en-US/plugincheck/ #'''''Shockwave Flash 11.4 r402''''' #*https://support.mozilla.org/en-US/kb/keep-flash-up-to-date-and-troubleshoot-problems #*https://support.mozilla.org/en-US/kb/install-flash-plugin-view-videos-animations-games