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Firefox crashes


when launching, "Google or Chrome", Firefox immediately, crashes. In my emails, when ever I click on "mysurvey.com to participate in surveys, Firefox crashes. What can be wrong, or can this problem be fix basically, or will I need to be a computer "Tech"?

Additional System Details

Crash ID



  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:16.0) Gecko/20100101 Firefox/16.0

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Question owner

cannot get any info from "crasher reporter". when clicking on details, does not respond. I really need to launch "Google & mysurvey.com. my laptop have a problem & i cannot launch "Internet Explorer". I really do not have the ability to perform task for fixing problems with computer. I need to perform a simple task to fix these problems. can anyone give me a simple solution?

finitarry 157 solutions 2177 answers

That site, mysurvey.com, has many validation errors and warnings. That said, my computer did not crash when I went to the site. Have you tried using Firefox safe mode? Maybe an extension is interfering.

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Helpful Reply

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

DonGateley 1 solutions 28 answers

An add-on that restored stability to my installation is Memory Fox. (I am in no way associated other than as a user.) What tipped me off is that the crashes began occurring after I had uninstalled it in the belief that memory problems had been fixed in FF. When the possible connection dawned on me I re-installed it and the stability returned.

After installation you need to pull down "Tools" click on Memory Fox and check "Activate Memory Fox - browser only." I had failed to do that and thought I was barking up the wrong tree until I noticed it, checked it and the problem went away. It may not help you but is worth a try.

My guess is that it is garbage collecting data and eliminating it's addressability before it is executed as instructions by something.

Modified by DonGateley