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I have been getting notices about an important security update for a month now and when I click update, I cannot connect to the server.

Posted

I am using a mac... Have downloaded new version. Is all I need to do to Drag Firefox from Applications to trash to uninstall? Do I still need to also delete Program Folder? If so, where can I find it?

I am using a mac... Have downloaded new version. Is all I need to do to Drag Firefox from Applications to trash to uninstall? Do I still need to also delete Program Folder? If so, where can I find it?

Chosen solution

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

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Additional System Details

This started when...

2 m onths ago

Installed Plug-ins

  • Displays Java applet content, or a placeholder if Java is not installed.
  • Shockwave Flash 11.4 r402
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • iPhoto6
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

cor-el
  • Top 10 Contributor
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12142 solutions 112771 answers

Chosen Solution

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version. Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop *Firefox 16.0.2: http://www.mozilla.org/en-US/firefox/all.html *Trash the current Firefox application (e.g. open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re-)install *Install the new version that you have downloaded *https://support.mozilla.org/kb/Installing+Firefox+on+Mac Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox. *http://kb.mozillazine.org/Profile_folder_-_Firefox