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FlashPlayerPlugin - Application error message - "The instruction at 0x71a30000 referenced memory at 0x71a30000. The memory could not be written"

Posted

Since upgrading to Windows 8 Pro (with a downloaded upgrade, not a "clean" instal, so all my apps and settings were retained) I get the following error message when starting my customised version of Firefox with several pinned tabs, or when flash content loads in an uncustomised version in another user account, or when that version is closed if no flash content is loaded :-

(Title) - FlashPlayerPlugin_11_5_502_110.exe - Application Error

(Content) - "The instruction at 0x71a30000 referenced memory at 0x71a30000. The memory could not be written. Click on OK to terminate the program"

This also happened with the 11.4.402 version prior to today's update.

I have tried running the browser with add-ons disabled, and uninstalled/re-installed Firefox, but the problem remained. Can anyone tell me what the problem is and how to fix it?

Chosen solution

I have found the solution to my flash problem (see my reply to cor-el), so I hope it also answers yours.

If you have TrusteerRapport on your computer then open Task Manager (as Administrator), then under processes click on each of the three Rapport entries and click end task for each. Then run Firefox and try it, I hope it solves things for you too. Be aware that, unless you uninstall Trusteer, it will start up again if you do a restart, and you will have to repeat this step. I am about to send a report to Trusteer asking if they are aware of this and have it in hand.

If you don't have Rapport, then perhaps a similar program which runs in the browser without being a plugin or extension may be to blame. Good luck!

Read this answer in context 4

Additional System Details

Installed Plug-ins

  • WildTangent Games App V2 Presence Detector
  • VLC media player Web Plugin 2.0.2
  • Nitro PDF plugin for Firefox and Chrome
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • Google Update
  • Plug-in for detecting Nero Kwik Media.
  • 5.1.10411.0
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

Application Basics
Name
Firefox
Version
16.0.2
User Agent
Mozilla/5.0 (Windows NT 6.2; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.1.2
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
avast! WebRep
7.0.1474
true
wrc@avast.com
Cleanest Addon Manager
6.0
true
cam@sdrocking.com
Collusion
0.23
true
jid1-F9UJ2thwoAm5gQ@jetpack
CoolPreviews
3.7
true
{CE6E6E3B-84DD-4cac-9F63-8D2AE4F30A4B}
Download Statusbar
0.9.10
true
{D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}
FireShot
0.98.20
true
{0b457cAA-602d-484a-8fe7-c1d894a011ba}
Flashblock
1.5.15.1
true
{3d7eb24f-2740-49df-8937-200b1cc08f8a}
Freemake Video Downloader Plugin
1.0.0
true
fmdownloader@gmail.com
Freemake Youtube Download Button
1.0.0
true
ytfmdownloader@gmail.com
Ghostery
2.8.3
true
firefox@ghostery.com
HTTPS-Everywhere
3.0.3
true
https-everywhere@eff.org
LastPass
2.0.0
true
support@lastpass.com
Memory Restart
1.11
true
memoryrestart@teamextension.com
Omnibar
0.7.16.20121026
true
omnibar@ajitk.com
Print Edit
8.9
true
printedit@DW-dev
Priv3
0.2
true
priv3@icsi.berkeley.edu
Smart Referer
0.0.7.1
true
smart-referer@meh.paranoid.pk
Tab Popup
1.2.3
true
tabpopup@adarsh.tp
Thumbnail Zoom Plus
2.3
true
thumbnailZoom@dadler.github.com
TrackMeNot
0.6.728
true
trackmenot@mrl.nyu.edu
Vertical Toolbar
0.3.3
true
verticaltoolbar@xuldev.org
WordWeb one-click lookup
5.0.4406
true
wcapturex@deskperience.com
WOT
20120926
true
{a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}
Better URL Bar
4
false
better_url@sdrocking.com
NoScript
2.6
false
{73a6fe31-595d-460b-a920-fcc0f8843232}
Skype Click to Call
6.3.0.11079
false
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
StumbleUpon
4.15
false
{AE93811A-5C9A-4d34-8462-F7B864FC4696}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind
true
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.display.use_system_colors
true
browser.places.smartBookmarksVersion
4
browser.startup.homepage
https://www.google.co.uk/
browser.startup.homepage_override.buildID
20121024073032
browser.startup.homepage_override.mstone
16.0.2
dom.max_chrome_script_run_time
0
dom.max_script_run_time
0
extensions.lastAppVersion
16.0.2
font.name.serif.x-western
Microsoft Sans Serif
font.size.variable.x-western
18
gfx.blacklist.direct2d
3
gfx.direct3d.prefer_10_1
true
network.cookie.cookieBehavior
1
network.cookie.prefsMigrated
true
permissions.default.image
0
places.database.lastMaintenance
1352220911
places.history.expiration.transient_current_max_pages
104858
plugin.disable_full_page_plugin_for_types
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
AMD Radeon HD 7670M
Vendor ID
0x1002
Device ID
0x6840
Adapter RAM
2048
Adapter Drivers
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.982.10.6000
Driver Date
9-18-2012
Direct2D Enabled
Blocked for your graphics driver version.
DirectWrite Enabled
false (6.2.9200.16384)
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400
WebGL Renderer
Google Inc. -- ANGLE (AMD Radeon HD 7670M) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
1/1 Direct3D 9
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

sheridan3009 0 solutions 2 answers

I upgraded to Windows 8 pro yesterday and it's noticeable that explorer works fine on all websites... firefox has this same error message and I've spent an hour disabling and enabling add-ons, updating plug-ins and downgrading to last version but it still has the same problem!

Help....

JFFV 0 solutions 4 answers

I have the same problem!

fvisco 0 solutions 1 answers

Same problem here.

cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
  • downgrade the Flash player to version 10.3
JFFV 0 solutions 4 answers

Helpful Reply

For me, the problem was with Trusteer. An update of Trusteer is available which solves this issue. All okay now.

Question owner

Thank you for your response. I had already come across these suggestions but they are not relevant to my problem as they relate to issues that occur once the flash plugin is running, in my case the problem was that the plugin would not run. However you have led me to the actual solution through the link to the flash troubleshooting page which I had not seen before, and I'm truly grateful to you for that.

There is mention there of the banking security program TrusteerRapport causing problems with flash and I did have problems before with this program when Firefox updated to v.15 (though not with flash). I stopped Trusteer and my problem disappeared!

Once again thank you for your interest.

Chosen Solution

I have found the solution to my flash problem (see my reply to cor-el), so I hope it also answers yours.

If you have TrusteerRapport on your computer then open Task Manager (as Administrator), then under processes click on each of the three Rapport entries and click end task for each. Then run Firefox and try it, I hope it solves things for you too. Be aware that, unless you uninstall Trusteer, it will start up again if you do a restart, and you will have to repeat this step. I am about to send a report to Trusteer asking if they are aware of this and have it in hand.

If you don't have Rapport, then perhaps a similar program which runs in the browser without being a plugin or extension may be to blame. Good luck!

Question owner

@JFFV - Which OS are you running/country are you in?

My version of Trusteer said no updates were available. I uninstalled it, downloaded a fresh copy and tried to install it but got an error message saying my system was not supported.

I'm in the UK, running Windows 8 Pro.

JFFV 0 solutions 4 answers

@Gordon.Hay - I am also in the UK and running Windows 8 Pro with firefox 16.0.2 and rapport trusteer 3.5.1207.27 (64 bit version).

Question owner

@JFFV - Thanks for that, I have now been able to re-install Trusteer using compatibility settings, but it is version 1205.15 and states it is up to date with no updates pending, and of course the problem with flash is still there.

I will now try to get the newer version you have from Trusteer.

Question owner

@JFFV - Well that was an annoying couple of hours. I installed the 64-bit version, which was 1207.31 btw, and soon after restarting my computer began to freeze up. I had to cold boot it to get it going again, but nothing would load, it froze again, and I had to use my system recovery disc to restore it (fortunately a scheduled back-up ran last night).

I uninstalled the old version of Trusteer, installed the 64-bit again, with the same result, ending with a system image restore. Needless to say I have uninstalled Trusteer altogether and run Ccleaner, so everything is fine again.

I have emailed Trusteer 3 times now and await their response, but I somehow doubt I will bother with it again, unless they can convince me that the fault lies in my machine.

As a matter of interest, did you upgrade to Win8, as I did, or is your version a clean install?

JFFV 0 solutions 4 answers

@Gordon.Hay - Sorry to hear about that. FYI I upgraded from Win7. I do not recall uninstalling Trusteer (I think that it was done automatically as part of the update). The consumerization of IT is not a vain word - we are not simply users, we are also IT support... Good luck.

Question owner

@JFFV - Thanks for that. I will wait to see what response I get from Trusteer before I do anything else - it's a pity, because I think it's something worth having, but it shouldn't be this problematic.