Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

HELP !! my new firefox wont open and it replaced my old one, it is not supported on this architecture !! HELP !!

  • 5 replies
  • 3 have this problem
  • 48 views
  • Last reply by cor-el

spoobie
spoobie

My firefox was working fine.. but I got a message to update my firefox. So I did and your instructions said to replace my old firefox with the new one, but now it wont open.. and says does not support this architecture. I had soooo much information stored on my old firefox, links for my daughters college applications, password hints, work stuff, and I am freaking out. Is there any way I can get my old firefox back  !! PLEASE HELP !!! I am so worried and frustrated !! I was just following the firefox update directions and I am freaking out that I lost everything !! can you help me please ??

I have an older mac... here is what it says on "about this mac" and "hardware details" I hope it helps !!

Mac OS X Processor: Dual 1.8 GHZ PowerPC G5 M Memory 2.5 GB DDR SDRAM Startup Disk: Mac

Model Name: Power Mac G5 Model Identifier: Power Mac 7.2 Processor Name: Power PC 970 (2.2) Processor Speed: 1.8 GHz Number of CPUs: 2

I can give you more information if you need it... I don't understand why firefox instructed me to "replace" when I can not support... PLEASE HELP ME RECOVER my old firefox and all my bookmarks !

Thank you so much for your anticipated time and help. I know I sound like I am freaking out a bit, That is because I am.

Anxiously awaiting your help !! my email is chloejulia@aol.com

Thanks again, Rachel

My firefox was working fine.. but I got a message to update my firefox. So I did and your instructions said to replace my old firefox with the new one, but now it wont open.. and says does not support this architecture. I had soooo much information stored on my old firefox, links for my daughters college applications, password hints, work stuff, and I am freaking out. Is there any way I can get my old firefox back !! PLEASE HELP !!! I am so worried and frustrated !! I was just following the firefox update directions and I am freaking out that I lost everything !! can you help me please ?? I have an older mac... here is what it says on "about this mac" and "hardware details" I hope it helps !! Mac OS X Processor: Dual 1.8 GHZ PowerPC G5 M Memory 2.5 GB DDR SDRAM Startup Disk: Mac Model Name: Power Mac G5 Model Identifier: Power Mac 7.2 Processor Name: Power PC 970 (2.2) Processor Speed: 1.8 GHz Number of CPUs: 2 I can give you more information if you need it... I don't understand why firefox instructed me to "replace" when I can not support... PLEASE HELP ME RECOVER my old firefox and all my bookmarks ! Thank you so much for your anticipated time and help. I know I sound like I am freaking out a bit, That is because I am. Anxiously awaiting your help !! my email is chloejulia@aol.com Thanks again, Rachel

Modified by spoobie

Chosen solution

hello rachel, firefox 3.6.28 was the last version to run on macs on the powerpc architecture. just download it & install it on top of your current installation - your personal data should still be available afterwards.

you could also switch to the mozilla based browser by the tenfourfox project which is still kept up to date, but the downside is that it doesn't support plugins: http://www.floodgap.com/software/tenfourfox/

Firefox no longer works with Mac OS X 10.4 or PowerPC processors

Read this answer in context 👍 2

All Replies (5)

philipp
philipp
  • Moderator

Chosen Solution

hello rachel, firefox 3.6.28 was the last version to run on macs on the powerpc architecture. just download it & install it on top of your current installation - your personal data should still be available afterwards.

you could also switch to the mozilla based browser by the tenfourfox project which is still kept up to date, but the downside is that it doesn't support plugins: http://www.floodgap.com/software/tenfourfox/

Firefox no longer works with Mac OS X 10.4 or PowerPC processors

spoobie
spoobie Question owner

Hello my friend ! This is my first time on this forum... and I sent you a message directly saying thank you !! but, in case you did not receive it... I will say it again...

THANK YOU SOOOOOOOOO MUCH !! It worked  !! YOU SAVED THE DAY !!!!!!!!

As you know I was freaking out, and I just followed your instructions and IT WORKED ! AND all my previous information was there !

Have a wonderful day !! All the best to you !!!

ellehcorodaznava
ellehcorodaznava

Hi,

I am having the same issue with firefox. i have updated, but it will no longer open on my windows 7, 32 bit computer.. please help!

Dron Rathore
Dron Rathore

Hi ellehcorodaznava, Can you please explain your problem with version information and what is really happening?

Cheers!

cor-el
cor-el
  • Moderator

Hi ellehcorodaznava

This thread is about updating Firefox by accident on the old Mac that has a PPC processor that doesn't support current Firefox versions.

You appear to be using Windows 7, so this is quite differently.

So could you please start a new thread for your question?

Then you can provide more information like your operating system and installed extensions and installed plugins.

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: