X
Tap here to go to the mobile version of the site.
IMPORTANT ANNOUNCEMENT: We’re going through some system changes, that may have slowed responses to your questions. If you had asked a question in the last couple of months, please re-post it and the community will help you as soon as we can. If you’ve registered after February 7th, please register again, the accounts on the previous site were not migrated to this temporary site. If you joined us before February 7, please reset your password if you have trouble logging into this temporary site.

Support Forum

why is comcast telling me my cookies are turned off, turn back on-when I have done all required from tools?

Posted

Hi FF.....Every time I turn on my computer, besides my homepage when I click FF icon, I have also been getting a separate tab from comcast saying "Your browser's cookie functionality is turned off. Please turn it on." Well I have done what's been suggested by them & here by FF, I clicked 'tools'- then 'options'- then 'privacy'- then 'custom settings for history'- then checked both 'accept cookies & 3rd party cookies'. I have also since cleared my cookies & caches. I don't know what else to do, can you Please help me? (I have emailed comcast/xfinity but they have not answered me back yet) TY for getting back to me.

Hi FF.....Every time I turn on my computer, besides my homepage when I click FF icon, I have also been getting a separate tab from comcast saying "Your browser's cookie functionality is turned off. Please turn it on." Well I have done what's been suggested by them & here by FF, I clicked 'tools'- then 'options'- then 'privacy'- then 'custom settings for history'- then checked both 'accept cookies & 3rd party cookies'. I have also since cleared my cookies & caches. I don't know what else to do, can you Please help me? (I have emailed comcast/xfinity but they have not answered me back yet) TY for getting back to me.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • np-mswmp
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 5.1.10411.0
  • NPWLPG
  • My Web Search Plugin Stub for 32-bit Windows
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

philipp
  • Top 10 Contributor
  • Moderator
4423 solutions 19846 answers

hello PatTra, please also check if cookies are allowed for that individual page - you right-click on the comcast page & select "view page info" > permissions. in case they are set up correctly too, please try to clear the cache and reload the page.

some additional troubleshooting steps for this issue are also provided at http://kb.mozillazine.org/Websites_report_cookies_are_disabled

hello PatTra, please also check if cookies are allowed for that individual page - you right-click on the comcast page & select "view page info" > permissions. in case they are set up correctly too, please try to [[Clear the cache - Delete temporary Internet files to fix common website issues|clear the cache]] and reload the page. some additional troubleshooting steps for this issue are also provided at http://kb.mozillazine.org/Websites_report_cookies_are_disabled